Fraud Investigator

Job description

• A Higher Certificate, Diploma, or Degree in Fraud Risk Management, or the successful completion of relevant training courses

• A minimum of 5 years’ overall experience, including at least 2 years in Banking, Data Analysis, and/or Risk Management

• Strong knowledge of the Banking Industry, Regulations and Financial Crime

• Strong AI and Data Analytics skills

• Investigate suspected fraud cases across accounts, cards, digital channels, wallets, EFT, onboarding, and other banking channels.

• Review transaction patterns, customer profiles, device intelligence, and behavioural indicators.

• Conduct detailed case analysis and document findings in line with internal policies and regulatory requirements.

• Make risk-based decisions on account restrictions, closures, or escalations.

• Manage case queues within agreed SLAs and productivity targets.

• Process payments for case refunds and facilitate the repatriation of funds to agent banks and third parties in accordance with established procedures and controls.

• Prepare formal letters for liability outcomes and respond to requests from customers and external parties in line with established procedures and communication standards.

Requirements

• Banking

• Compliance

• Data Analysis

• Financial Services

• Investigating

• Risk Management

• Transactional Banking