Motor Insurance Claims Consultant

Job description

�� Motor Claims Consultant – George, South Africa

Join Pacific International Insurance – Where compassion meets excellence

• Pacific International Insurance is an Australian-based company, proudly serving customers in Australia and New Zealand through our flagship brand, PD Insurance. We specialise in pet and motor insurance, and we’re excited to be expanding our South African branch!
• We’re on the lookout for a service-driven, empathetic, and proactive Motor Claims Consultant to join our growing team in George. If you’re passionate about helping people and thrive in a fast-paced, customer-focused environment, we’d love to hear from you!

Why this role matters

As a motor claims consultant, you’ll play a key role in ensuring claims are processed accurately, efficiently, and compassionately. You’ll help manage claims costs in line with policy guidelines, industry regulations, and delegated authorities. Most importantly, you’ll be the voice of our soft landings philosophy, delivering exceptional customer service from claim lodgement to closure.

Working hours

• Monday to Friday: 00h00 – 08h00 AM (these hours are subject to change and rotational shifts may be applied to support the requirements of the business).
• These hours align with our Australian clients, giving you more flexibility during your day.

Location: George, South Africa (on-site)

Be part of a global team with a local heartbeat.

Ready to make a difference in people’s lives while growing your career?
Apply now and become part of a company that values compassion, collaboration, and continuous improvement.

What we’re looking for

If you tick these boxes, we’d love to receive your application:

• Grade 12 / national senior certificate.
• Excellent written and verbal communication in English.
• Excellent computer skills.
• Previous experience in a customer service role.
• Strong attention to detail, organisational and admin skills.
• Willingness to work nightshift hours.

Bonus skills that’ll set you apart

• Experience in insurance claims or financial services.
• Strong negotiation, persuasion, and investigative abilities.
• Excellent interpersonal skills and ability to build rapport.
• Skilled in asking probing questions to gather detailed information.

Posted on 20 Jan 10:38, Closing date 18 Feb