Dealer Sales Consultant

Job description

• Obtains client information by making calls to dealers or F&I’s and informing clients about the products and services offered.

• Determines eligibility by comparing client information to requirements.

• Establishes policies by (entering) capturing correct client information; inclusive of premium confirmation and transferring to Underwriting (confirming pricing).

• Informs clients by explaining procedures; correctly answering questions and providing information.

• Maintains communication by reporting problems.

• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

• Accomplishes sales and organization mission by completing related results as needed.

• Contact businesses or private individuals by phone.

• Ensure & Communicate sales scripts to persuade potential customers to purchase a product or service.

• Describe products and services and correctly respond to questions.

• Solve all basic and some complex client queries or problems and re-route more complex problems to a relevant person (another area) or department

• Have an in-depth knowledge of the company’s products and be able to take the customer through the sales process as well as obtaining customer information.

• Obtain possible customer leads and maintain customer/potential customer data bases.

• Follow up on initial contacts and build relationships with dealers or F&I’s

• Achieve agreed closing or conversion ratios and sales

• Matric or equivalent, a tertiary qualification will be an advantage.

• Proficiency in both Afrikaans and English is required.

• Proficient in relevant computer applications and call centre systems.

• Good typing skills.

• Knowledge of sales principles and methods.

• Proven track record in sales.

• Required language skills is a must.