Customer support | Bizcommunity

Customer support | Bizcommunity

News

Airbus opens new support hub in Johannesburg

Aviation

Airbus opens new support hub in Johannesburg

1 day

Hackers target British retail giants, raising cybersecurity alarms globally

Technology

Hackers target British retail giants, raising cybersecurity alarms globally

10 Jul 2025

Unifying customer data is key to winning digital consumers

CRM

Unifying customer data is key to winning digital consumers

Kunal Badiani 7 Jul 2025

Source: Supplied.

Markets & Investment

Why fractional investing is Africa’s gateway to global wealth creation

11 Jul 2025

Win the e-commerce race with convenience

E-commerce

Win the e-commerce race with convenience

Gregory Saffy 1 Jul 2025

How HostAfrica helps businesses expand into Africa with in-country hosting and servers

Telecoms & Networks

How HostAfrica helps businesses expand into Africa with in-country hosting and servers

Issued by HOSTAFRICA 13 Jun 2025

An online travel company just collapsed. Here’s how to avoid being left stranded by an online deal

Travel

An online travel company just collapsed. Here’s how to avoid being left stranded by an online deal

Madalyn Scerri and Anita Manfreda 28 May 2025

The logistics of Mother’s Day deliveries

E-commerce

The logistics of Mother’s Day deliveries

9 May 2025

Instant delivery: How SA logistics is transforming to meet consumer demands

Logistics & Transport

Instant delivery: How SA logistics is transforming to meet consumer demands

Robin Fredericks 25 Apr 2025

Is it the end of traditional CX and the rise of consumer dictatorship?

CRM

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 9 Apr 2025

Trade Shield secures R15m in funding from FNB's Vumela Fund

Funding

Trade Shield secures R15m in funding from FNB's Vumela Fund

Issued by Edge Growth 24 Mar 2025

Ride-hailing safety: a collaborative effort needed to build a secure future

Transport

Ride-hailing safety: a collaborative effort needed to build a secure future

Lerato Motsoeneng 24 Mar 2025

Image source: Mikhail Nilov from

Employment Equity

Vision for inclusion: Overcoming employment challenges for the visually impaired

Devan Moonsamy 4 Mar 2025

Local entrepreneur Courtne Marland takes Lyra AI sales solution global

Services

Local entrepreneur Courtne Marland takes Lyra AI sales solution global

12 Feb 2025

Marketing

Retail becomes a data powerhouse as it turns into a dominant ad platform

Kevin Gray 5 Feb 2025

Can AI agents improve customer experience in tech support?

Technology

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

Source: © 123rf Africa’s entertainment and media industry expected to outpace global growth in the next five years, driven by internet advertising and streaming services says PwC’s newly launched Africa Entertainment and Media Outlook 2024–2028 report

Media

Africa’s entertainment and media industry: A positive story of resilience and expansion

28 Jan 2025

Scammers take advantage of the desperate need to access cash

Legislation & Regulation

Scammers take advantage of the desperate need to access cash

Issued by Bullion PR & Communication 23 Jan 2025

#BizTrends2025: Curating the future - what lies ahead for low-cost air travel in Africa

Trends

#BizTrends2025: Curating the future - what lies ahead for low-cost air travel in Africa

Kirby Gordon 21 Jan 2025

HostAfrica completes acquisition of GO54, becoming Nigeria’s leading hosting provider

Internet

HostAfrica completes acquisition of GO54, becoming Nigeria’s leading hosting provider

Issued by HOSTAFRICA 16 Jan 2025

#BizTrends2025: Old Mutual FOR SME - Global outlook relevant to the local South African economy

Trends

#BizTrends2025: Old Mutual FOR SME - Global outlook relevant to the local South African economy

Nobesuthu Ndlovu, Issued by Old Mutual SMEgo 13 Jan 2025

#BizTrends2025: Key trends for local SMEs and entrepreneurs in 2025

Trends

#BizTrends2025: Key trends for local SMEs and entrepreneurs in 2025

Miguel da Silva 13 Jan 2025

HostAfrica announces acquisition plans for Nigerian web hosting firm GO54

Internet

HostAfrica announces acquisition plans for Nigerian web hosting firm GO54

Issued by HOSTAFRICA 19 Dec 2024

Everlytic launches cutting-edge AI studio with WhatsApp chatbots for smarter communication

Artificial Intelligence

Everlytic launches cutting-edge AI studio with WhatsApp chatbots for smarter communication

Elmarie Cronje, Issued by Everlytic 29 Nov 2024

AI offers a unique opportunity for South African businesses

4th Industrial Revolution

AI offers a unique opportunity for South African businesses

Issued by ASUS 28 Nov 2024

4th Industrial Revolution

Orange calls on Meta and OpenAI for African language models

Gianluca Lo Nostro and Mathias de Rozario 27 Nov 2024

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

CRM, CX, UX

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

Leroy Meyer, Issued by Social Places 20 Nov 2024

Avoiding price traps: Tips for choosing hotel tech systems

Hospitality

Avoiding price traps: Tips for choosing hotel tech systems

11 Nov 2024

Wigwag launches Apple Pay, Google Pay, and Capitec Pay for Shopify and WooCommerce

Fintech

Wigwag launches Apple Pay, Google Pay, and Capitec Pay for Shopify and WooCommerce

Issued by Stitch Money 4 Nov 2024

HostAfrica expands in West Africa with acquisition of webmanager.ng

Services

HostAfrica expands in West Africa with acquisition of webmanager.ng

Issued by HOSTAFRICA 23 Oct 2024

Here’s how you should be preparing for Black Friday

Retail

Here’s how you should be preparing for Black Friday

Warren Hawkins 23 Oct 2024

How can your business reap the rewards of Black Friday while avoiding the customer service pitfalls?

CRM

How can your business reap the rewards of Black Friday while avoiding the customer service pitfalls?

Ryan Falkenberg 18 Oct 2024

Image source: sebastien decoret –

Services

How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

5 WhatsApp trends transforming retail customer communication in 2024

Trends

5 WhatsApp trends transforming retail customer communication in 2024

Xander Barnard 11 Sep 2024

Capitec is one of the cornerstone AWS clients in South Africa

Technology

Capitec says payday outages will be solved ‘in a few months’

Lindsey Schutters 3 Sep 2024

5 essential features of exceptional web hosting support

Services

5 essential features of exceptional web hosting support

Issued by Domains.co.za 29 Aug 2024

How e-commerce brands can win in the age of customer expectation

CRM

How e-commerce brands can win in the age of customer expectation

Khosi Ncube 22 Aug 2024

Domains.co.za launches cutting-edge managed cPanel Hosting solution

Internet

Domains.co.za launches cutting-edge managed cPanel Hosting solution

Issued by Domains.co.za 20 Aug 2024

Shift to omnichannel payments in retail to drive efficiencies and enhance CX

Banking & Finance

Shift to omnichannel payments in retail to drive efficiencies and enhance CX

Quintin van der Linde & Don Lange 19 Jul 2024

HostAfrica acquires deepAfrica's hosting assets to become a leading domain provider in Kenya

Internet

HostAfrica acquires deepAfrica's hosting assets to become a leading domain provider in Kenya

Issued by HOSTAFRICA 11 Jul 2024

Top 8 checkpoints to choose the best website builder in South Africa

Internet

Top 8 checkpoints to choose the best website builder in South Africa

Issued by Domains.co.za 1 Jul 2024

HostAfrica acquires Naijawebhost to strengthen Nigerian market presence

Internet

HostAfrica acquires Naijawebhost to strengthen Nigerian market presence

Issued by HOSTAFRICA 26 Jun 2024

Manzi Water opens 105th outlet in South Africa

Retail

Manzi Water opens 105th outlet in South Africa

25 Jun 2024