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| Job | Normal cost | Discount | Cost | Saving |
|---|---|---|---|---|
| 4 | R2,000 | 27% | R1,460 | R540 |
| 6 | R3,000 | 29% | R2,130 | R870 |
| 8 | R4,000 | 31% | R2,760 | R1,240 |
| 12 | R6,000 | 35% | R3,900 | R2,100 |
Technical Support Manager
| Location: | Pretoria |
| Type: | Permanent |
| Reference: | #GZ61116 |
| Company: | e-Merge IT Recruitment |
We are looking for a Technical Support Manager to lead our 1st and 2nd line support function while playing a hands-on role in system configuration, deployment, and client onboarding.
This is an exciting opportunity for someone who enjoys balancing leadership, technical troubleshooting, and client engagement.
What You’ll Be Responsible For:
- Managing and overseeing all 1st and 2nd line support queries
- Acting as the escalation point for complex technical issues
- Leading and mentoring a small technical support team
- Ensuring efficient resolution of client support requests
- Performing system configuration, implementation, and deployment
- Supporting new client onboarding and ongoing system use
- Assisting in the development of training materials
- Working closely with development teams to enhance system performance
- Travelling to client sites when required
- Experience in the healthcare industry
- Experience with practice management or clinical software systems
- Experience deploying medical or clinical applications
- SaaS platform experience
- Medical, allied health, or nursing background
- Fluent English (written and spoken)
- Proven experience in 1st and 2nd line technical support
- Strong troubleshooting and problem-solving skills
- Experience with system configuration and deployment
- Ability to lead and mentor a small team
- Confident and professional in client-facing environments
- Willingness to travel to client sites
Reference Number for this position is GZ61116 which is a contract position based in Pretoria offering a cost to company salary of R840k per hour negotiable on experience and ability. Contact Garth on [[garthz@e-merge.co.za] or call him on 011 463 3633 to discuss this and other opportunities.
Are you ready for a change of scenery? The E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the E-Merge website www.e-merge.co.za for more great positions.
Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!
Posted on 02 Mar 11:26, Closing date 1 May
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