Sales & Production Flow Coordinator

Job description

We are seeking a high-energy, detail-oriented professional to join our team in Umhlanga to manage the critical journey from initial customer contact to final delivery. This role is perfect for someone who thrives on juggling multiple priorities while maintaining a "customer-first" attitude.

The Role at a Glance:
Salary: R20k+ CTC (including benefits).
Leave: 15 days per annum.
Start Date: Immediate (Replacement needed by March 25th).
Location: Based in Umhlanga.

Only relevant job matching CVs will be considered.

Please send your CV to Aimee Wheeler to: goldstarrecruit1@gmail.com

Key Responsibilities:

Sales and Customer Excellence

• Order-to-Cash Management: Manage the full lifecycle of orders, including processing email and Shopify orders via QuickBooks, capturing payments, and issuing credits or invoices for add-ons.
• Assist in coordinating and planning production of orders in managing customers orders to final delivery process.
• Client Relations: Act as the primary point of contact for corporate and retail clients, providing status updates, sending mock-ups, and managing walk-in customers.
• Business Growth: Proactively follow up on quotations and call on existing and new customers to drive order placement.
• Production Planning and Operations
• Production Synergy: Update production planners for Paul and Dispatch, and "chase" production on urgent orders to ensure deadlines are met.
•  Logistics Mastery: Book local and international courier collections (Bob Go, TUNL, DHL) and handle complex export documentation, including SADC and export declaration forms.
• Quality Control: Check and approve engraving and embossing artwork before items move into production.

• Administrative Oversight:
•  Account Management: Set up new wholesale and retail accounts on Shopify and complete vendor supplier forms.
•  Financial Tracking: Perform monthly reconciliations for key accounts and chase pending payments to release orders.

Requirements

Requirements:

• Must be a team player with the ability to assist colleagues on WhatsApp and email.
• Proficiency in MS Office, QuickBooks and Shopify is highly advantageous.
• Experience in international shipping and customs documentation.
• Ability to work in a fast-paced environment and handle returns/exchanges according to company policy.

Posted on 03 Mar 15:27, Closing date 30 Mar