Contact Centre Support Learner

Job description

• A minimum of a Grade 12 / Matric

• South African citizen

• Strong verbal and written communication skills

• Ability to communicate clearly and professionally with customers

• Basic computer literacy and ability to navigate multiple systems

• Ability to work in a fast-paced, target-driven environment

• Strong problem-solving and listening skills

• Customer-focused attitude with attention to detail

• Handle inbound and/or outbound customer calls in a professional and courteous manner

• Respond to customer queries, complaints, and requests accurately and efficiently

• Capture and update customer information on internal systems

• Resolve customer issues at first point of contact where possible

• Escalate complex queries according to internal processes

• Meet individual and team performance targets, including quality and productivity metrics

• Maintain a high level of customer service and professionalism at all times

• Adhere to company policies, procedures, and compliance requirements

• Participate in training, coaching sessions, and team meetings

Requirements

• Calling Clients

• Communication

• Customer Service