Senior Account Manager

Job description

To build excellent long-term client relationships; to demonstrate in-depth understanding of the client’s business, business cycle, brand and consumers; to provide excellent service and deliver outstanding creative and strategic product that exceed the client’s expectations.

Responsible for deadlines, budgets, client relationship and effective work as well as ensuring account profitability and agency reputation; for getting and selling great work; and for constantly adding value to the client’s brand and business. Be alert to account growth and new business opportunities.
Works closely with internal teams, and is responsible for leading, inspiring and driving the client portfolio to provide excellent service and manage the delivery of an exceptional creative product that meets and exceeds brand expectations. 

Service excellence

• Clear understanding of client contract / retainer / in-scope / out-of-scope deliverables
• Manage work in progress (WIP) and assist with scope of work (SOW)
• Manage profitability of time and hard costs of each job
• Timeous and accurate billing processes, preparation and presentation of accounts and that invoices are checked against quotes and budgets
• Job management - opening, controlling and ensuring all CE’s / PO’s are billed before closure of jobs
• Embrace the ethos of cost control and income growth
• Display pro-activeness and passion by researching the challenges clients face and disseminating interesting pieces relevant to client / creative / strategy
• Build strong client relationships at the highest level
• Ensure that all deadlines are met without exception
• Display keen interest in conceptual work and the development of campaigns
• Writing of inspiring and accurate briefs; assess and ensure that the work meets or exceeds the brief
• Stay in full control of all steps of the job path
• Take ownership for agency output (media recommendations/schedules; creative includes scripts, lasers, storyboards, concepts; production includes print, quotes, social and electronic material)
• Check all elements and action any revisions required prior to presentation to client
• Present a united stance on agency recommendations (i.e. support and endorse agency output)
• Where required adhere to all departmental reporting requirements both internally and externally
• Ensure that contact, status, minutes, marketing communication, work in progress and competitive summary reports are compiled and distributed timeously
• Conduct case study reporting where required
• Mentor and guide junior and less experienced members of the team

Client centricity

• Gains respect from the client and develops a valuable relationship with internal teams
• Create integrated “solutions”
• Clarify the exact purpose/deliverables of a brief before starting the job

Quicker/cheaper operations/profitabilty

• Complete work within client deadlines and budgets
• Create a culture of ‘solutions not problems’ within the department

Business processes

• Comply with Chase system and complete timesheets accurately and timeously
• Knowledge of Wrike, Figma
• Adhere to agency and HR policies and procedures at all times

Requirements

Essential experience:

• Microsoft applications - Excel, PowerPoint
• Working knowledge of FMCG and Fashion retail brands
• Knowledge of Chase, Wrike and Figma
• Must preferably have a minimum of 3 - 5 years working experience in a marketing, advertising or communications field
• Experience in digital and offline advertising sales promotion, partnership marketing and a general understanding of dev, apps and animations
• Experience in the articulation and writing of inspiring briefs

Posted on 23 Mar 16:20, Closing date 22 May