Crm | Bizcommunity

Crm | Bizcommunity

News

The hidden cost of not owning your marketing assets

Marketing

The hidden cost of not owning your marketing assets

Heleen Alberts 9 hours

Why great CX isn't about more channels, but smarter integration

CRM

Why great CX isn't about more channels, but smarter integration

12 hours

VML’s Future Shopper Report 2025 reveals 3 crucial Black Friday trends

Trends

VML’s Future Shopper Report 2025 reveals 3 crucial Black Friday trends

19 Nov 2025

Danger looms for SA shoppers this festive season as cyber threats and mall crimes rise

Security

Danger looms for SA shoppers this festive season as cyber threats and mall crimes rise

18 Nov 2025

Africa’s time is now: Mapping the true landscape of GBVF through technology and innovation

ESG & Sustainability

Africa’s time is now: Mapping the true landscape of GBVF through technology and innovation

Issued by TEARS Foundation 17 Nov 2025

Ogilvy South Africa and Yum! took the top industry honours at the Marketing and Media Alliance sub-Saharan Africa's 2025 Smarties (image supplied)

Marketing

Ogilvy and Yum! take top honours at MMA SSA Smarties

14 Nov 2025

TEARS Foundation founder Mara Glennie honoured with International Women Icon Award

NGO, NPO & Social Enterprise

TEARS Foundation founder Mara Glennie honoured with International Women Icon Award

Issued by TEARS Foundation 10 Nov 2025

Special Effects Media's Essi Koster examines how performance marketing can contribute to Black Friday success (Image supplied)

Marketing

Performance marketing: The key to #BlackFriday success

Essi Koster 10 Nov 2025

Tanika Corneleus, digital campaign lead at midnight says automated marketing isn’t a set-and-forget solution – it needs the right data and metrics (Image supplied)

Digital

How automation can help marketers get better ROI from ad campaigns

Tanika Corneleus 30 Oct 2025

CMO Playbook: 5 strategic plays for leaders navigating marketing mayhem

Marketing

CMO Playbook: 5 strategic plays for leaders navigating marketing mayhem

Issued by Hoorah Digital 22 Oct 2025

Labour Law & Unions

Labour Court restraint of trade ruling hinges on time and territory

Tim Laurens 21 Oct 2025

Process intelligence: The brain behind modern ERP ecosystems

CRM, CX, UX

Process intelligence: The brain behind modern ERP ecosystems

Issued by Can!do 21 Oct 2025

All the 2025 Prism Award winners

PR & Communications

All the 2025 Prism Award winners

20 Oct 2025

How to spec the perfect PC for your business

Hardware

How to spec the perfect PC for your business

Werner Joubert, Issued by ASUS 17 Oct 2025

OpenAI, Salesforce launch AI sales tools for SA companies

4th Industrial Revolution

OpenAI, Salesforce launch AI sales tools for SA companies

16 Oct 2025

Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

CRM, CX, UX

SA consumer is rebalancing under money-related stress

15 Oct 2025

Adclick Africa takes home 2 wins at the New Gen Awards

Digital

Adclick Africa takes home 2 wins at the New Gen Awards

Issued by Adclick Africa 14 Oct 2025

Understanding the psychological reality behind business ownership

SMEs

Understanding the psychological reality behind business ownership

Issued by The Noise Factory 10 Oct 2025

NTT Data acquires Exah to expand Salesforce expertise

Technology

NTT Data acquires Exah to expand Salesforce expertise

3 Oct 2025

Future-proof jobs: 15 jobs with strong prospects for the future

HR & Management

Future-proof jobs: 15 jobs with strong prospects for the future

Issued by Pnet 2 Oct 2025

Penquin shines at the 2025 New Gen Awards with 6 wins and Medium Agency of the Year title

Digital

Penquin shines at the 2025 New Gen Awards with 6 wins and Medium Agency of the Year title

Issued by Penquin 29 Sep 2025

Digital adoption platforms: The overlooked Key to ERP success

Digital

Digital adoption platforms: The overlooked Key to ERP success

Issued by Can!do 23 Sep 2025

FNB eBucks dominates South African Loyalty Awards 2025

CRM

FNB eBucks dominates South African Loyalty Awards 2025

11 Sep 2025

All the 2025 WesBank New Generation Awards finalists

Digital

All the 2025 WesBank New Generation Awards finalists

29 Aug 2025

Rogerwilco launches echo: AI search that lets brands own their answers

Artificial Intelligence

Rogerwilco launches echo: AI search that lets brands own their answers

Issued by Rogerwilco 27 Aug 2025

Ogilvy wins Best Digital Agency at 2025 Bookmarks Awards

IAB Bookmarks Awards

Ogilvy wins Best Digital Agency at 2025 Bookmarks Awards

Issued by Ogilvy South Africa 22 Aug 2025

The IAB SA 2025 Bookmarks Awards winners have been announced, with Ogilvy named Best Digital Agency of 2025 (Image supplied)

IAB Bookmarks Awards

Ogilvy and KFC take the double in the IAB Bookmark Awards

15 Aug 2025

Source: © Digitas Digitas Liquorice’s rebrand to simply Digitas is not a merely cosmetic transformation; instead, it signals a streamlined promise: one name, one network, one purpose in a digital landscape that is in constant flux

Branding

Digitas rebrand: More than a cosmetic transformation

Nomika Singh-Govender 14 Aug 2025

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

Security

CRM security by design, not default

Eldon Bothma and Hayley Blane 31 Jul 2025

Why most loyalty programmes fail to turn customers into lifelong fans

CRM

Why most loyalty programmes fail to turn customers into lifelong fans

Riaz Galant 15 Jul 2025

Improved inventory and procurement management in a South African context

Supply Chain

Improved inventory and procurement management in a South African context

Anton Oosthuizen, Issued by QuickEasy Software 9 Jul 2025

The finalists were announced on 9 July 2025. Source: Supplied

IAB Bookmarks Awards

All the 2025 Bookmark Awards finalists

9 Jul 2025

Source: © 123rf Saul Marquez, CEO of Outcomes Rocket, examines what Prime Day reveals about the future of performance marketing

Marketing

Prime Day: A new performance marketing landscape

Saul Marquez 3 Jul 2025

How to streamline your business operations and unlock greater profit

SMEs

How to streamline your business operations and unlock greater profit

Jeremy Lang, Issued by Business Partners Limited 1 Jul 2025

Sales

Edelman report: Smart thought leadership outperforms traditional B2B marketing

Karabo Ledwaba 27 Jun 2025

Platform-hopping is not a strategy

Marketing

Platform-hopping is not a strategy

Issued by We Do Digital 25 Jun 2025

How to drive customer engagement through data unification in SA

CRM

How to drive customer engagement through data unification in SA

Kunal Badiani 25 Jun 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

CRM

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 20 Jun 2025

How to select the right CMS platform: A strategic guide from Bluegrass Digital

Digital

How to select the right CMS platform: A strategic guide from Bluegrass Digital

Issued by Bluegrass Digital 19 Jun 2025

#ConvergeAfrica: Commerce media is the next big frontier in retail

Retail

#ConvergeAfrica: Commerce media is the next big frontier in retail

4 Jun 2025

Sales

Bogosi Motshegwa | How to keep your customers - A customer retention hack

Bogosi Motshegwa 26 May 2025

Cnnect V2: Elevating employee experience with powerful new features

HR Tools & Software

Cnnect V2: Elevating employee experience with powerful new features

Issued by Cnnect 21 May 2025