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Community Manager/ Copywriter
Remuneration: | negotiable |
Location: | Johannesburg, Bryanston |
Education level: | Degree |
Job level: | Junior/Mid |
Own transport required: | Yes |
Travel requirement: | Occasional |
Type: | Contract |
Reference: | #soc004 |
Company: | The Rooms Network |
Key responsibilities
- Community engagement and moderation
- Manage and moderate TRN’s social channels and community hubs (Facebook Groups, WhatsApp Communities, YouTube comments, and other platforms).
- Respond to audience comments, questions, and feedback in a timely, brand-aligned voice.
- Identify and escalate community issues or opportunities to relevant teams.
- Content planning and activation
- Collaborate with Social Media Specialists to plan and execute community-focused campaigns (contests, watch parties, live Q&As, user-generated content drives).
- Develop and maintain a monthly community content calendar tailored to audience interests and channel objectives.
- Coordinate with videographers, designers to produce community-centric assets (memes, polls, short videos, discussion prompts).
- Social listening and insights
- Monitor social conversations around TRN, its channels, competitors, and industry trends.
- Compile weekly and monthly community performance reports, tracking metrics like sentiment, engagement rates, growth, and top fan contributions.
- Use qualitative feedback to recommend content tweaks, new feature rollouts, or strategic pivots.
- Influencer and ambassador programs
- Identify and onboard micro-influencers, super fans, and ambassadors to amplify TRN’s reach.
- Coordinate briefings, deliverables, and performance tracking for ambassador-led initiatives.
- Cross-functional collaboration
- Work closely with the Content Acquisition, Marketing, and On-Air teams to align community activities with programming launches and promotions.
- Provide community input to social paid-media campaigns to optimise targeting and messaging.
- Crisis and reputation management
- Act as first responder for community escalations and negative feedback; collaborate with PR and legal to craft timely, appropriate responses.
- Maintain up-to-date guidelines for community conduct and platform policies.
- Education and experience
- Degree or diploma in Marketing, Communications, Journalism, or related field.
- 2–3 years’ experience in community management or social media engagement, ideally within media or entertainment.
- Technical and analytical
- Familiarity with community management tools ,
- Strong understanding of social metrics and analytics platforms (Facebook Insights, YouTube Analytics, Google Data Studio).
- Interpersonal and creative
- Outstanding written communication and storytelling skills.
- Empathetic, adaptable, and passionate about building genuine connections.
- Proactive problem-solver with the ability to manage multiple projects and priorities.
Company Description
About The Rooms NetworkThe Rooms Network is a vibrant South African television network featuring Movie Room (DStv Channel 113) and Play Room (DStv Channel 300). We celebrate stories that spark imagination and connection, with global cinema, local-language children’s programming, and engaging digital communities. Our Marketing team drives brand growth by building authentic relationships with audiences across platforms.
Posted on 27 May 14:43, Closing date 10 Jul
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