Rentals and Used Gear Liaison

Job description

Location: ORMS Cape Town

Position overview
The role will be responsible for managing client relationships, coordinating rental and used gear processes, and ensuring a seamless customer experience from booking to return. This role requires strong technical knowledge of photographic equipment, excellent communication skills, and the ability to work independently while supporting the wider rental team.

Key responsibilities
- Serve as the primary contact for clients via email and in-store.
- Build and maintain strong, trust-based client relationships.
- Receive, dispatch, pack, and clean rental gear.
- Create bookings, generate quotes, and process payments accurately.
- Advise clients on equipment suitability and availability.
- Book equipment in for repairs and servicing.
- Perform firmware updates and basic maintenance.
- Stay informed on the latest photographic gear and specifications.
- Attend supplier training sessions.
- Collaborate with the rental team across branches to grow the rental department and establish ORMS as the preferred rental provider.
- Inspection and testing of potential used gear equipment purchases.
- Labelling and processing used gear.
- Following correct stock control procedures.
- Creating new used gear listings on the website.
- Sensor cleans in store

Minimum requirements
- Grade 12 qualification.
- Education or work experience in photography or videography.
- Strong technical knowledge of camera equipment.
- Fully computer literate.
- Excellent command of English and Afrikaans (written and spoken).
- Ability to work effectively under pressure in a fast-paced environment.
- Self-motivated and able to work independently as well as in a team.

Key competencies
- Exceptional attention to detail.
- Strong organisational and multitasking skills.
- Clear and professional communication (verbal and written).
- Problem-solving ability.

Personal attributes
- Patient and approachable.
- Proactive and reliable.
- Well-organised with a structured work style.

Application process
Interested applicants should submit their CV to annette.blackie@orms.co.za

If you do not receive a response within 4 weeks, please consider your application unsuccessful. Only shortlisted applicants will be contacted.

This position is aligned with our commitment to Employment Equity, and preference may be given to suitably qualified candidates from designated groups in terms of the Employment Equity Act.

Posted on 22 Apr 10:57, Closing date 21 Jun