Operations Lead / Retail Media and Campaign Management

Job description

Operations Lead / Retail Media and Campaign Management  - Cape Town / Hybrid

Who We Are:
We are a leading retail media and campaign management organisation delivering innovative, measurable and high-impact marketing solutions for retail clients. Our focus is on operational excellence, strategic campaign execution and fostering high-performing teams.

Who We Are Looking For:
A seasoned operations leader with extensive experience in retail media campaign management and a proven track record of leading high-performing teams. The ideal candidate thrives in fast-paced, evolving environments, ensures operational excellence, drives process improvement and acts as a trusted advisor to clients and internal leadership.

What You Will Do:

Campaign Management

• Lead end-to-end operational execution of retail media campaigns, ensuring bookings, creative development, execution and compliance reporting meet client and internal standards

• Manage third - party vendors and media partners across digital and print channels, ensuring adherence to SLAs and delivery timelines
  

• Troubleshoot campaign delivery and compliance issues, ensuring timely resolution
  

• Act as the ultimate gatekeeper for campaigns, ensuring artwork and bookings meet guidelines and templates, reducing approval delays and maintaining critical paths
  

• Propose, document, govern and continuously improve campaign implementation processes
  

Stakeholder Management ans Collaboration

• Collaborate with media proposition, insights and platform teams to integrate new media and optimise campaign management and reporting processes
  

• Provide senior level visibility to Client Partners and the leadership team on team delivery and progress against campaign management improvements
  

• Build and maintain strong relationships with clients at mid to senior levels, acting as a trusted advisor and offering proactive recommendations
  

• Deliver excellent client service, with particular focus on marketing and retail media departments, driving satisfaction, growth, and repeat business
  

• Oversee issue resolution related to campaign management, anticipating client concerns and coordinating internal teams to deliver effective solutions
  

Team Leadership

• Manage, coach and inspire a team of Campaign Executives, Managers and support staff, fostering accountability and high performance
  

• Promote a process-driven culture across account and sales teams to optimise campaign operations
  

• Act as an inspirational leader to direct reports and the wider organisation, cultivating a collaborative, innovative and high-performance culture
  

• Encourage continuous learning, innovation and improvement within the team
  

What You Will Need:

• Bachelor’s degree in Marketing, Media, Advertising, Business Management, Communications, or a related field; advanced qualifications are a plus
  

• 10–15 years’ experience in retail media campaign management and execution, either client-side or agency-side, with a minimum of 5 years in leadership roles
  

• Proven experience managing cross-functional teams, including remote or multi-location teams
  

• Strong expertise in digital and print campaign management and vendor/third-party relationships
  

• Familiarity with retail media platforms, media planning, creative development, artwork specifications and approval cycles
  

• Excellent stakeholder management and project management skills
  

• Strong analytical capabilities, with experience in campaign metrics, performance reporting and compliance data
  

• Exceptional communication, strategic thinking and decision-making skills
  

• Comfortable working in fast-paced, evolving environments while leading change initiatives
  

Key Competencies:

• Strategic qnd Critical Thinking
  

• Commercial Acumen
  

• Operational Leadership and Execution Excellence
  

• Communication and Relationship Management
  

• Emotional Maturity and Resilience
  

• Team Leadership and Development
  

• Process Innovation and Continuous Improvement
  

• AI and Data Fluency
  

• Organising ans Coordinating
  

• Competitive Edge and Initiative
  

Requirements

• Analysis

• Campaign Management

• Client Portfolio Management

• Media Implementation

• Media Planning / Buying

• Mediating Problems

• Operations Management

• Retail

• Stakeholder Management

• Traffic Management