Account Manager / Pod Manager

(Client and delivery oversight)

About us

We’re a small but dynamic and fast-growing full-service digital agency, expanding into a new division dedicated to servicing our UK agency partner focused primarily on digital media and performance marketing.

This team is scaling fast, managing multi-brand performance campaigns across platforms such as Meta, TikTok, Pinterest, Reddit, and Google. We value collaboration, structure, and accountability and we’re building a team that combines strong communication, performance expertise, and operational excellence.

If you thrive in a fast-paced, delivery-focused environment and enjoy connecting people, data, and process, you’ll fit right in here.

Role overview

The account manager / pod manager (performance media) is the key link between our South African delivery pod and our UK agency partner.

You’ll manage campaign delivery, workflow, reporting, and communication across multiple brands ensuring campaigns meet deadlines, perform to target, and adhere to best-practice standards.
You’ll lead a pod that includes campaign managers and junior campaign managers, providing structure, guidance, and support to ensure operational excellence and smooth client collaboration.

Key responsibilities

• Act as the communication bridge between UK account managers and the local delivery team.
  

• Manage campaign briefs, timelines, approvals, and feedback to ensure seamless execution.
  

• Oversee daily workflow within the pod and ensure all deliverables meet timing, accuracy, and quality standards.
  

• Review and consolidate weekly, monthly, and quarterly performance reports, collaborating with campaign managers to deliver actionable insights.
  

• Ensure adherence to campaign briefs, campaign structures, and performance frameworks.
  

• Balance workloads and manage internal task allocation across campaign managers and juniors.
  

• Escalate performance or delivery risks early to the Operations or Performance Lead.
  

• Champion process consistency, documentation, and continuous improvement within the pod.
  

• Collaborate with the Operations Lead and Paid Performance Lead to drive efficiency, quality, and client satisfaction.
  

Requirements

• 3–5 years’ experience in digital account management or campaign delivery within an agency environment.
  

• Solid understanding of performance marketing workflows (Meta, TikTok, Google Ads, Pinterest, or similar).
  

• Excellent communication and coordination skills written and verbal.
  

• Strong organisational and time-management skills; comfortable managing multiple deadlines.
  

• Experience reviewing data and reports; able to identify and interpret trends.
  

• Calm under pressure and proactive in resolving delivery challenges.
  

• Team player with a collaborative, solutions-focused mindset.
  

• Available to work within a UK hours structure, being available to client and accounts teams during their working day. Office hours in SA are flexible but we are required to align with the teams times. 

Nice to have

• Experience managing or mentoring junior team members.
  

• Exposure to UK or international clients.
  

• Familiarity with QA processes, campaign pacing, and budget tracking.
  

Package

• Seniority: Mid-level
  

• Salary: R35 000 – R45 000 CTC (market-aligned for Cape Town)
  

• Reports to: Operations lead / paid performance lead
  

• Location: Cape Town (Hybrid – 4 days in-office)