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    Rental Manager

    Remuneration:R20000 - R22000 per month negotiable basic salary 
    Location:Cape Town
    Education level:Matric
    Job level:Junior/Mid
    Type:Permanent

    Job description

    Rental Manager

    Title: Rental Manager (Central Reservations)
    Level: Junior–Mid (close to owners/Marketing team)
    Reports to: Here Hospitality Lead / dotted to Marketing Coordinator and Property Managers
    Location: Cape Town

    Purpose of Role
    To centralise and manage all guest enquiries, bookings, and reservation processes across the Here Hospitality property portfolio, ensuring speed, accuracy, and excellent guest service while maximising occupancy and revenue.

    Key Responsibilities
    • Manage all booking enquiries (email, Online Travel Agents (OTA’s), direct, phone).
    • Maintain live availability, rates, and inventory across platforms (NightsBridge, Airbnb, Booking.com, Little Hotelier).
    • Issue quotes, confirmations, and invoices; liaise with Family Office on payments, deposits, refunds, and financial reconciliations.
    • Coordinate with property managers (SBV, Buffelsdrift, Cape Town) regarding guest arrivals, special requests, operational readiness and property maintenance.
    • Provide Marketing with guest feedback and sales trends; collaborate on listing quality and promotions.
    • Track and report weekly KPIs (occupancy %, ADR, cancellations %, enquiry response times).

    KPIs
    • First response time to enquiries ≤ 1 hour (within working hours).
    • Occupancy % vs target.
    • Conversion rate from enquiry to booking.
    • Guest review ratings (≥4.8 average).
    • Booking/payment errors <1%.


    Skills & Attributes
    • Excellent interpersonal and communication skills.
    • Detail-oriented with good admin discipline.
    • Familiarity with booking platforms / channel managers.
    • Calm under pressure; service mindset.
    • Needs little supervision

    Ideal Candidate:
    • Minimum 3 years’ experience in property management, hospitality, or luxury rentals
    • Strong organizational and communication skills
    • Tech-savvy with experience using rental platforms and CRM tools
    • Self-motivated, detail-oriented, and able to work independently
    • Professional demeanour and discretion in handling private matters
    • Must be based in Cape Town
    • Must have own transport and drivers licence

    To apply, please email your CV and a brief motivation to: Cindym@saota.com
    Subject line: Rental Manager Vacancy – [Your Name]

    Posted on 01 Sep 09:30, Closing date 31 Oct

    Apply by email

    Cindy
    cindym@saota.com

    Or apply with your Biz CV

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