Customer expectations | Bizcommunity

Customer expectations | Bizcommunity

News

Can banks restore trust after app failures shake customer confidence?

Banking & Finance

Can banks restore trust after app failures shake customer confidence?

Nitesh Singh 1 day

Behind Dis-Chem's Better Rewards: How fintech, real-time data and retail tech are redefining loyalty in SA

Retail

Behind Dis-Chem's Better Rewards: How fintech, real-time data and retail tech are redefining loyalty in SA

Evan-Lee Courie 11 Feb 2026

5 last-mile shifts set to reshape South African e-commerce in 2026

Logistics & Transport

5 last-mile shifts set to reshape South African e-commerce in 2026

2 Feb 2026

Nissan reshapes AMIEO leadership as transformation plan gathers pace

Dealers

Nissan reshapes AMIEO leadership as transformation plan gathers pace

20 Jan 2026

Image credit: Eskom

Energy

Eskom goes on the road with new Hub-on-Wheels customer service model

20 Jan 2026

7 Business trends your SME can leverage in 2026

SMEs

7 Business trends your SME can leverage in 2026

Issued by Domains.co.za 12 Dec 2025

AI now powers 60% of global warehouses, transforming productivity and jobs

Logistics & Transport

AI now powers 60% of global warehouses, transforming productivity and jobs

5 Dec 2025

Pick n Pay's revamped app drives 40% growth in on-demand grocery sales

E-commerce

Pick n Pay's revamped app drives 40% growth in on-demand grocery sales

2 Dec 2025

Why South Africa’s consumer goods sector is racing to adopt renewable energy

Energy

Why South Africa’s consumer goods sector is racing to adopt renewable energy

Issued by Yellow Door Energy 1 Dec 2025

Small businesses urged to treat Black Friday as a visibility moment, not a discount race

SMEs

Small businesses urged to treat Black Friday as a visibility moment, not a discount race

Sudir Sahadeo, Issued by Business Partners Limited 24 Nov 2025

AI is retailers' secret weapon for Black Friday

Technology

AI is retailers' secret weapon for Black Friday

Rowen Pillai 21 Nov 2025

Pick n Pay Klerksdorp Hyper reopens with a fresh new look

Retailers

Pick n Pay Klerksdorp Hyper reopens with a fresh new look

21 Nov 2025

Cybersecurity gaps threaten SA's booming retail sector

Security

Cybersecurity gaps threaten SA's booming retail sector

Marlene Urquhart 30 Oct 2025

The key to conquering peak season challenges in SA’s supply chain

Supply Chain

The key to conquering peak season challenges in SA’s supply chain

Donné Nieman 21 Oct 2025

Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

CRM, CX, UX

SA consumer is rebalancing under money-related stress

15 Oct 2025

AI is reshaping the retail industry one code at a time

Technology

AI is reshaping the retail industry one code at a time

Niel Coetzee 9 Oct 2025

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

CRM, CX, UX

1st for Women wins Best in Service at the Ask Africa Orange Index Awards

Issued by Irvine Partners 2 Oct 2025

Scaling SA's e-commerce peak season with flexible staffing solutions

FMCG

Scaling SA's e-commerce peak season with flexible staffing solutions

Donné Nieman 10 Sep 2025

The future of retail: RFID and digital passports boost sustainability

Technology

The future of retail: RFID and digital passports boost sustainability

Lorna Hopkin 28 Aug 2025

Shifting shopper trends put pressure on retail connectivity

Technology

Shifting shopper trends put pressure on retail connectivity

Tobie van Schalkwyk 25 Aug 2025

A look inside Cape Union Mart's innovation strategy

Design & Manufacturing

A look inside Cape Union Mart's innovation strategy

21 Aug 2025

Inflation dips but South African shoppers still prioritise discounts

E-commerce

Inflation dips but South African shoppers still prioritise discounts

6 Aug 2025

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

CRM, CX, UX

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

Issued by CEM Africa Summit 29 Jul 2025

Automation surges in warehousing despite uncertainty

Warehousing

Automation surges in warehousing despite uncertainty

22 Jul 2025

Ford SA accelerates dealer network growth with R900m investment

Dealers

Ford SA accelerates dealer network growth with R900m investment

21 Jul 2025

Unifying customer data is key to winning digital consumers

CRM

Unifying customer data is key to winning digital consumers

Kunal Badiani 7 Jul 2025

Graduation as a launch pad: Turning academic achievement into career momentum

Higher Education

Graduation as a launch pad: Turning academic achievement into career momentum

Pamela Nomzaza, Issued by Regent Business School 27 Jun 2025

How to drive customer engagement through data unification in SA

CRM

How to drive customer engagement through data unification in SA

Kunal Badiani 25 Jun 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

CRM

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 20 Jun 2025

Pick n Pay delivers on first year of multi-year recovery plan

Banking & Finance

Pick n Pay delivers on first year of multi-year recovery plan

26 May 2025

Why franchise education should be non-negotiable

Franchising

Why franchise education should be non-negotiable

29 Apr 2025

Key appointment of Vicus Burger to drive SAIW into the digital future

Science & Engineering

Key appointment of Vicus Burger to drive SAIW into the digital future

23 Apr 2025

Flexible return policies can make or break online sales - FedEx survey

E-commerce

Flexible return policies can make or break online sales - FedEx survey

16 Apr 2025

Is it the end of traditional CX and the rise of consumer dictatorship?

CRM

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 9 Apr 2025

The secret weapon of successful restaurants: strategic menu innovation

Food & bev. services

The secret weapon of successful restaurants: strategic menu innovation

12 Mar 2025

Shifting expectations - steering through the logistics of change in South Africa

Logistics & Transport

Shifting expectations - steering through the logistics of change in South Africa

Pia Knežević 10 Mar 2025

Hospitality

Top travel trends to watch: Wellness, unique hotels, and the power of influencers

18 Feb 2025

Source: © 123rf The CMO Council’s inaugural Marketing Vitality Index forecasts waves of vitality, volatility and velocity in 2025

Marketing

The CMO Council Marketing Vitality Index points to a defining, milestone year ahead

19 Feb 2025

Unifying logistics: Why digital transformation cannot wait

Logistics & Transport

Unifying logistics: Why digital transformation cannot wait

Michael Schlebusch, Issued by Zula360 12 Feb 2025

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Trends

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Evan-Lee Courie 6 Feb 2025

Source: Supplied. Brina Biggs

Trends

#BizTrends2025: Data-led insurance product development – the key to the year ahead and beyond

Brina Biggs 4 Feb 2025

Mastering Valentine’s Day deliveries: expert tips for on-time gifts

Retail

Mastering Valentine’s Day deliveries: expert tips for on-time gifts

28 Jan 2025

#BizTrends2025: A vision for the future – transforming transport education and shaping the logistics economy

Trends

#BizTrends2025: A vision for the future – transforming transport education and shaping the logistics economy

Maphefo Anno-Frempong 16 Jan 2025

Image source: Jakub Jirsak –

Legislation & Regulation

AI adoption in Africa - balancing innovation and regulation

Zaakir Mohamed, Kabelo Dlothi, and Lebogang Molebale 10 Jan 2025

Logistics & Transport

Driving the future: Key logistics trends to watch in 2025

27 Dec 2024

How Shein, Temu, and Amazon are shaking up the e-commerce market in SA

E-commerce

How Shein, Temu, and Amazon are shaking up the e-commerce market in SA

2 Dec 2024