Customer engagement | Bizcommunity

Customer engagement | Bizcommunity

News

Convenience as a catalyst: SA's on-demand culture redefines local retail

E-commerce

Convenience as a catalyst: SA's on-demand culture redefines local retail

Evan-Lee Courie 13 Oct 2025

NTT Data acquires Exah to expand Salesforce expertise

Technology

NTT Data acquires Exah to expand Salesforce expertise

3 Oct 2025

How Wonga transformed customer engagement and boosted customer acquisition with Braze

CRM, CX, UX

How Wonga transformed customer engagement and boosted customer acquisition with Braze

Issued by YOUKNOW Technologies 3 Oct 2025

Digital dithering holds back SA small businesses

SMEs

Digital dithering holds back SA small businesses

29 Sep 2025

Pick n Pay debuts first hypermarket in Pietermaritzburg

Retailers

Pick n Pay debuts first hypermarket in Pietermaritzburg

25 Sep 2025

Loyalty programmes are transforming into lifestyle ecosystems

CRM

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

Why digital disruption could be the biggest opportunity SA SMEs face

SMEs

Why digital disruption could be the biggest opportunity SA SMEs face

Nobesuthu Ndlovu 16 Sep 2025

WPP's new leadership appointmetns include Laurent Ezekiel as global CEO of Ogilvy, Devika Bulchandani as COO and Laurent Ezekiel as Global CEO of Ogilvy
Floriane Tripolino was named CEO of WPP Open X, dedicated to The Coca-Cola Company (Image supplied)

Advertising

WPP announces key global leadership appointments

5 Sep 2025

CEM Africa 2025: The continent’s CX powerhouse raises the bar

CRM, CX, UX

CEM Africa 2025: The continent’s CX powerhouse raises the bar

Issued by CEM Africa Summit 4 Sep 2025

Public lecture on how AI can ‘level the marketing playing field’ for small businesses

Artificial Intelligence

Public lecture on how AI can ‘level the marketing playing field’ for small businesses

Issued by University of Johannesburg - Marketing Management 3 Sep 2025

Famous Brands and MoEngage join forces for personalised customer experiences

Technology

Famous Brands and MoEngage join forces for personalised customer experiences

29 Aug 2025

Ajabu Scholarship 2025 elevates African mixologists to new heights

Training

Ajabu Scholarship 2025 elevates African mixologists to new heights

28 Aug 2025

Humans + AI: The new creative powerhouse in digital marketing

Digital

Humans + AI: The new creative powerhouse in digital marketing

Issued by We Do Digital 21 Aug 2025

Digital

Location Bank launches Profile Completeness Tool

Issued by Location Bank 21 Aug 2025

AI and data are reshaping Africa's retail sector

Technology

AI and data are reshaping Africa's retail sector

Blessed Hwaire and Shobhit Jain 11 Aug 2025

Kaya 959 launches groundbreaking Kaya Business Club

Radio & Audio

Kaya 959 launches groundbreaking Kaya Business Club

Issued by Kaya 959 8 Aug 2025

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

Security

CRM security by design, not default

Eldon Bothma and Hayley Blane 31 Jul 2025

Turning reviews into revenue with location intelligence

Digital

Turning reviews into revenue with location intelligence

Issued by Location Bank 31 Jul 2025

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

CRM, CX, UX

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

Issued by CEM Africa Summit 29 Jul 2025

Location Bank supercharges retail growth with digital strategy

Digital

Location Bank supercharges retail growth with digital strategy

Issued by Location Bank 23 Jul 2025

Vukile Property opens multi-tenant emporium at Daveyton Mall, Benoni

Commercial Property

Vukile Property opens multi-tenant emporium at Daveyton Mall, Benoni

23 Jul 2025

Telecoms & Networks

Telkom unveils refreshed brand identity with updated logo

22 Jul 2025

Ngodwana Mill earns Double Diamond safety honour for LTIF excellence

Agribusiness

Ngodwana Mill earns Double Diamond safety honour for LTIF excellence

Issued by Sappi 21 Jul 2025

Darling Sweet unveils new online store

E-commerce

Darling Sweet unveils new online store

14 Jul 2025

Jacaranda FM appoints Nthabeleng Nhlapo as commercial manager

Radio & Audio

Jacaranda FM appoints Nthabeleng Nhlapo as commercial manager

Issued by Jacaranda FM 9 Jul 2025

Unifying customer data is key to winning digital consumers

CRM

Unifying customer data is key to winning digital consumers

Kunal Badiani 7 Jul 2025

How to drive customer engagement through data unification in SA

CRM

How to drive customer engagement through data unification in SA

Kunal Badiani 25 Jun 2025

Outperform your competitors without outspending them

Digital

Outperform your competitors without outspending them

Issued by Location Bank 20 Jun 2025

Smartfill calls on FMCG brands to join circular innovation drive in Thembisa

FMCG

Smartfill calls on FMCG brands to join circular innovation drive in Thembisa

Issued by DY/DX 18 Jun 2025

Cloud

Argility accelerates Google Cloud growth with strategic leadership appointment

17 Jun 2025

Insights-driven marketing: Reshaping consumer market research

Research

Insights-driven marketing: Reshaping consumer market research

Issued by BMi Research 12 Jun 2025

Consumer insights agency KLA reveals the Quarterly Buzz results for Q1 2025

Research

Consumer insights agency KLA reveals the Quarterly Buzz results for Q1 2025

Issued by KLA 10 Jun 2025

No market research? You’re throwing good money after bad

Research

No market research? You’re throwing good money after bad

Issued by BMi Research 5 Jun 2025

#ConvergeAfrica: Commerce media is the next big frontier in retail

Retail

#ConvergeAfrica: Commerce media is the next big frontier in retail

4 Jun 2025

Source: © 123rf The Marketing Research Foundation (MRF) has announced the 18th release of the Marketing All Product Survey (Maps)

Media

Maps reveals South African consumer behaviour and media trends

28 May 2025

Cell C has revealed a new media partner. Source: Supplied.

Media

Cell C selects new strategic media partner

26 May 2025

Social Media

Why Meta is in trouble in Nigeria and what this means for Facebook, Instagram and WhatsApp users

23 May 2025

Your credentials are your greatest pitch – IAS backs first 10 agency submissions for 2025

Direct Marketing

Your credentials are your greatest pitch – IAS backs first 10 agency submissions for 2025

Issued by DMASA 8 May 2025

Research highlights travel trends and market growth in the Middle East

Tourism & Travel

Research highlights travel trends and market growth in the Middle East

8 May 2025

Volkswagen Group Africa continues their creative partnership with Ogilvy

Advertising

Volkswagen Group Africa continues their creative partnership with Ogilvy

Issued by Ogilvy South Africa 6 May 2025

The power of omnichannel

Marketing

The power of omnichannel

Issued by Red October Technologies 5 May 2025

Enter the 2025 Diners Club SA Barista of the Year competition

Food & Wine

Enter the 2025 Diners Club SA Barista of the Year competition

5 May 2025

Leander Kettledas is the corporate communications & marketing manager at Canon South Africa.

Behind the Selfie

#BehindtheSelfie: Leander Kettledas, corporate communications & marketing manager at Canon SA

30 Apr 2025

Omnichannel shopping is unlocking new growth avenues for SA retailers

Retail

Omnichannel shopping is unlocking new growth avenues for SA retailers

Dean Hyde 29 Apr 2025

Why franchise education should be non-negotiable

Franchising

Why franchise education should be non-negotiable

29 Apr 2025

Instant delivery: How SA logistics is transforming to meet consumer demands

Logistics & Transport

Instant delivery: How SA logistics is transforming to meet consumer demands

Robin Fredericks 25 Apr 2025

Banking

Online shopping surges 51% as South African consumers shift to digital, Absa reports

22 Apr 2025