Customer centric | Bizcommunity

Customer centric | Bizcommunity

News

Public holidays jam the courier system – here’s how smart retailers stay ahead

Retail

Public holidays jam the courier system – here’s how smart retailers stay ahead

25 Apr 2025

Instant delivery: How SA logistics is transforming to meet consumer demands

Logistics & Transport

Instant delivery: How SA logistics is transforming to meet consumer demands

Robin Fredericks 25 Apr 2025

Coca-Cola Beverages Africa invests $14.9m in Malawi production capacity

Design & Manufacturing

Coca-Cola Beverages Africa invests $14.9m in Malawi production capacity

22 Apr 2025

Carni Wilkens appointed chief growth officer at dentsu South Africa

Advertising

Carni Wilkens appointed chief growth officer at dentsu South Africa

Issued by Dentsu 14 Apr 2025

What if true growth was measured in moments, not numbers?

Events & Conferencing

What if true growth was measured in moments, not numbers?

Issued by YOUKNOW Technologies 3 Apr 2025

The Power of Recognition and Rewards: Driving Success in South Africa's BPO Industry

Marketing

The Power of Recognition and Rewards: Driving Success in South Africa's BPO Industry

Noori Allie, Issued by Achievement Awards Group 29 Jan 2025

Customer Loyalty: Unpacking the key trends driving loyalty program design in 2025

Marketing

Customer Loyalty: Unpacking the key trends driving loyalty program design in 2025

Gordon Wilson, Issued by Achievement Awards Group 13 Jan 2025

Over 300 entrepreneurs attend inaugural Amazon SA Seller Summit

E-commerce

Over 300 entrepreneurs attend inaugural Amazon SA Seller Summit

2 Apr 2025

Josh Line has been appointed as the CMO for Yahoo.

Marketing

Josh Line appointed as CMO of Yahoo

1 Apr 2025

Artificial Intelligence

Adobe introduces Agentic AI Strategy and Brand Concierge app

27 Mar 2025

Ride-hailing safety: a collaborative effort needed to build a secure future

Transport

Ride-hailing safety: a collaborative effort needed to build a secure future

Lerato Motsoeneng 24 Mar 2025

Unlocking success: 5 ways to optimise customer-centricity

SMEs

Unlocking success: 5 ways to optimise customer-centricity

Jeremy Lang, Issued by Business Partners Limited 20 Mar 2025

Old Mutual Retail Mass Market celebrates excellence and inspires growth at 2025 Kick-Off Conferences

Sales

Old Mutual Retail Mass Market celebrates excellence and inspires growth at 2025 Kick-Off Conferences

Issued by Old Mutual 20 Mar 2025

Source: © 123rf Ogilvy One’s global CTO Ravi Pal will present a virtual session at Adobe Summit 2025 in Las Vegas from today, Monday, 17 March to Thursday, 20 March on strategies for future-proofing AI and delivering customer-centric growth

Artificial Intelligence

Ogilvy One CTO Ravi Pal: Strategies for future-proofing AI and delivering customer-centric growth

17 Mar 2025

The Southern African Institute of Welding (SAIW) has unveiled a strategic renewal plan to elevate the quality of skills training, expand service offerings, and modernise operations (Image supplied)

Science & Engineering

SAIW's strategic renewal plan to elevate skilled artisan status, NECSA partnership reinforced

12 Mar 2025

Source: Supplied. Dr. Ricardo Baptista Leite, CEO: HealthAI.

Healthcare

The rise of AI in LMICs: A new era for global healthcare

Ricardo Baptista Leite 17 Mar 2025

Business 101: 5 ways to fall back in love with your business

SMEs

Business 101: 5 ways to fall back in love with your business

Jeremy Lang, Issued by Business Partners Limited 11 Mar 2025

Shifting expectations - steering through the logistics of change in South Africa

Logistics & Transport

Shifting expectations - steering through the logistics of change in South Africa

Pia Knežević 10 Mar 2025

Risky business: 5 strategies for SMEs to build resilience in 2025

SMEs

Risky business: 5 strategies for SMEs to build resilience in 2025

Megan Dedekind, Issued by Business Partners Limited 4 Mar 2025

Seacom and Q-Kon partner to improve low-earth-orbit satellite connectivity in South Africa

Telecoms & Networks

Seacom and Q-Kon partner to improve low-earth-orbit satellite connectivity in South Africa

Issued by Stone 25 Feb 2025

Take your customer experience to the next level.

CRM, CX, UX

Take your customer experience to the next level.

Issued by BrandLove 24 Jan 2025

Navigating global regulations to enhance BPO data governance

Services

Navigating global regulations to enhance BPO data governance

Christopher Lawson, Cobus Pretorius and Niko Mastropaolo 19 Feb 2025

CCBSA announces new leadership appointments

Retail

CCBSA announces new leadership appointments

17 Feb 2025

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Trends

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Evan-Lee Courie 6 Feb 2025

How technology is shaping South Africa's retail landscape

Technology

How technology is shaping South Africa's retail landscape

Bonga Gumede 5 Feb 2025

Ricci Birchfield is the new head of marketing at Audi SA. Source: Supplied

Marketing

Audi SA appoints Ricci Birchfield as new head of marketing, product and PR

3 Feb 2025

Last quarter of 2024 saw a double win for The Body Shop

Health & Beauty

Last quarter of 2024 saw a double win for The Body Shop

Issued by The Body Shop 31 Jan 2025

Why 2025 will redefine loyalty programmes with personalisation at the core

CRM, CX, UX

Why 2025 will redefine loyalty programmes with personalisation at the core

Gordon Wilson 31 Jan 2025

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

CRM, CX, UX

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

28 Jan 2025

#BizTrends2025: Curating the future - what lies ahead for low-cost air travel in Africa

Trends

#BizTrends2025: Curating the future - what lies ahead for low-cost air travel in Africa

Kirby Gordon 21 Jan 2025

Absa announces proud banking partnership with Betway SA20

Banking

Absa announces proud banking partnership with Betway SA20

Issued by OnPoint PR 7 Jan 2025

Ifeoma Jibunoh the chief marketing officer at Cassava Technologies examines the role of curiosity in marketing (Image supplied)

Marketing

3 key considerations in harnessing curiosity in marketing

Ifeoma Jibunoh 11 Dec 2024

Wealth Refinery: Transforming insurance and investment solutions in South Africa

Insurance & Actuarial

Wealth Refinery: Transforming insurance and investment solutions in South Africa

Issued by eQvest 10 Dec 2024

Image source: tomwang –

Talent Acquisition

Can you really afford to not vet your seasonal staff?

Jennifer Barkhuizen 11 Dec 2024

Pat Gelsinger displays wafers that represents Intel's four nodes in five years process strategy launched under his leadership at the Intel Foundry Direct Connect event in February 2024. Source: Intel

Technology

Intel CEO Pat Gelsinger bows out as crisis escalates

Lindsey Schutters 3 Dec 2024

Source: African Bank chief executive officer, Kennedy Bungane.

Banking

African Bank reports over half a billion profit as it expands offerings

26 Nov 2024

Digital transformation - shaping Mediamark for the future

Digital

Digital transformation - shaping Mediamark for the future

Wayne Bischoff, Issued by Mediamark 22 Nov 2024

Source: Supplied. John-Paul (JP) Okkers, African Bank's new Head: Digital Channel.

Banking

Digital transformation expert joins African Bank

22 Nov 2024

Digital Retail Africa 2025: Shaping the future of retail

Exhibitions & Events

Digital Retail Africa 2025: Shaping the future of retail

20 Nov 2024

Cassava Technologies CMO Ifeoma Jibunoh went from beers to broadband

Marketing

Cassava Technologies CMO Ifeoma Jibunoh went from beers to broadband

Lindsey Schutters 18 Nov 2024

Unlocking opportunities in South Africa's growing online grocery segment

Trends

Unlocking opportunities in South Africa's growing online grocery segment

6 Nov 2024

Coca-Cola Beverages Africa invests $50m in Namibia, boosting production capacity by 30%

Food & bev. services

Coca-Cola Beverages Africa invests $50m in Namibia, boosting production capacity by 30%

5 Nov 2024

The importance of agile rewards programmes during times of economic uncertainty

Banking & Finance

The importance of agile rewards programmes during times of economic uncertainty

Kgomotso Zaake 4 Nov 2024

Independent media agencies must box smartly in a competitive world

Media

Independent media agencies must box smartly in a competitive world

Issued by Advertising Media Forum 29 Oct 2024

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

CRM

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Michael Levinsohn 28 Oct 2024

Hospitality

Versatile hospitality qualifications fuel growing demand for graduates

Marna Swanepoel 22 Oct 2024

Union Credit: Empowering business growth with tailored financial solutions

Financial Services

Union Credit: Empowering business growth with tailored financial solutions

Issued by eQvest 7 Oct 2024