Customer centric | Bizcommunity

Customer centric | Bizcommunity

News

Can banks restore trust after app failures shake customer confidence?

Banking & Finance

Can banks restore trust after app failures shake customer confidence?

Nitesh Singh 2 days

#BizTrends2026 | CDH’s Vivien Chaplin & Haafizah Khota: SA’s rail reform as a catalyst for African logistics

Trends

#BizTrends2026 | CDH’s Vivien Chaplin & Haafizah Khota: SA’s rail reform as a catalyst for African logistics

Vivien Chaplin and Haafizah Khota 2 days

App Your Game’s Yusuf Abrahams says neuroinclusive design is the real competitive edge for 2026 (and after) (Image supplied)

Marketing

#BizTrends2026 | App Your Game’s Yusuf Abrahams: Neuroinclusive design, the real competitive edge for 2026

Yusuf Abrahams 13 Feb 2026

From gas pumps to grocery hubs: The future of SA's forecourts

Retail Services

From gas pumps to grocery hubs: The future of SA's forecourts

Karen Keylock 10 Feb 2026

Leapfrog property group appoints Fritz Swanepoel as group CEO

Residential Property

Leapfrog property group appoints Fritz Swanepoel as group CEO

26 Jan 2026

The future of CX: Why trust and empathy will drive consumer loyalty

CRM

The future of CX: Why trust and empathy will drive consumer loyalty

Liezel Jonkheid 22 Jan 2026

#BizTrends2026 | Maven Solutions' Beverley Knoesen: A new CIO trend is taking shape

Trends

#BizTrends2026 | Maven Solutions' Beverley Knoesen: A new CIO trend is taking shape

Beverley Knoesen 14 Jan 2026

Black Friday retail records

E-commerce

Black Friday retail records

Issued by TDMC 5 Dec 2025

VML’s Future Shopper Report 2025 reveals 3 crucial Black Friday trends

Trends

VML’s Future Shopper Report 2025 reveals 3 crucial Black Friday trends

19 Nov 2025

"Belief economy" drives retail property investments in local communities

Commercial Property

"Belief economy" drives retail property investments in local communities

13 Nov 2025

The first Walmart Store in South Africa will be launched in Clearwater Mall. (Image supplied)

Retail

Walmart's first Johannesburg store location revealed

31 Oct 2025

Source: Global Africa Network

Banking

TymeBank announces major rebrand for a global presence

24 Oct 2025

FreshStop Oaklands ranked among the Top 12 Best Foodvenience Stores in the World

Retailers

FreshStop Oaklands ranked among the Top 12 Best Foodvenience Stores in the World

22 Oct 2025

Revving up success: Premier mobile mechanic SME accelerates growth with new investment

SMEs

Revving up success: Premier mobile mechanic SME accelerates growth with new investment

Issued by Edge Growth 21 Oct 2025

Outstanding Innovation 2025: Shaping the future with bold ideas

Research

Outstanding Innovation 2025: Shaping the future with bold ideas

Issued by Kantar 21 Oct 2025

From boardroom to classroom: Why senior leaders are going back to school

Higher Education

From boardroom to classroom: Why senior leaders are going back to school

Bryson Pather, Issued by Regent Business School 17 Oct 2025

Adclick Africa takes home 2 wins at the New Gen Awards

Digital

Adclick Africa takes home 2 wins at the New Gen Awards

Issued by Adclick Africa 14 Oct 2025

Octotel’s learnership programme continues to transform youth into workforce-ready professionals

ICT

Octotel’s learnership programme continues to transform youth into workforce-ready professionals

Issued by Octotel 6 Oct 2025

Computer Mania’s Shopify migration: Building a scalable e-commerce future

E-commerce

Computer Mania’s Shopify migration: Building a scalable e-commerce future

Issued by Realm Digital 3 Oct 2025

How Wonga transformed customer engagement and boosted customer acquisition with Braze

CRM, CX, UX

How Wonga transformed customer engagement and boosted customer acquisition with Braze

Issued by YOUKNOW Technologies 3 Oct 2025

CEM Africa 2025: The continent’s CX powerhouse raises the bar

CRM, CX, UX

CEM Africa 2025: The continent’s CX powerhouse raises the bar

Issued by CEM Africa Summit 4 Sep 2025

Source: Julian Herzog via

Travel

SAA expands network with new Gaborone route

3 Sep 2025

Source: Supplied. Robert Gwerengwe, WesBank's new CEO.

Banking

WesBank taps 19-year industry veteran Robert Gwerengwe for CEO role

1 Sep 2025

Woolworths unveils exclusive Lily Capsule collection at new Tygervalley concept store

Fashion & Homeware

Woolworths unveils exclusive Lily Capsule collection at new Tygervalley concept store

21 Aug 2025

Image credit: Photo by on

Renewables & Energy Efficiency

Historic step for Eskom as it rolls out renewable energy offtake programme

20 Aug 2025

Afrihost wins big in 2025 MyBroadband Awards - Here's why

Telecoms & Networks

Afrihost wins big in 2025 MyBroadband Awards - Here's why

Issued by Broad Media 13 Aug 2025

Clicks ClubCard celebrates 30 years of innovation

Retail Services

Clicks ClubCard celebrates 30 years of innovation

29 Jul 2025

Vukile Property opens multi-tenant emporium at Daveyton Mall, Benoni

Commercial Property

Vukile Property opens multi-tenant emporium at Daveyton Mall, Benoni

23 Jul 2025

Source: Supplied.

Fintech

From Africa to the world: PalmPay breaks into top 300 fintech companies

21 Jul 2025

Source: Supplied. Sergio Barbosa, chief executive officer of FutureBank.

Banking

Agentic AI empowers banks with smart tools for digital-age advantage

14 Jul 2025

How to break the data deadlock to unlock marketing profits

Marketing

How to break the data deadlock to unlock marketing profits

Issued by Incubeta 4 Jul 2025

Source: © 123rf Saul Marquez, CEO of Outcomes Rocket, examines what Prime Day reveals about the future of performance marketing

Marketing

Prime Day: A new performance marketing landscape

Saul Marquez 3 Jul 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

CRM

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 20 Jun 2025

Image supplied. Andiswa Mkhize, manager, org design and EE; Pontsho Matshediso, talent acquisition specialist; Thando Kondowe, graduate; Msizi Gantsho, graduate; Angela Stofile, HR graduate; Sandi Jama, graduate.

Education & Skills Development

"Skills development is not just a business strategy, it’s a national imperative" – Engen

12 Jun 2025

Consumer insights agency KLA reveals the Quarterly Buzz results for Q1 2025

Research

Consumer insights agency KLA reveals the Quarterly Buzz results for Q1 2025

Issued by KLA 10 Jun 2025

Boxer's strong first-year results secure its status as "People’s Champion"

Banking & Finance

Boxer's strong first-year results secure its status as "People’s Champion"

12 May 2025

The power of omnichannel

Marketing

The power of omnichannel

Issued by Red October Technologies 5 May 2025

Gugu Mthembu is the CMO at Telkom. Source: Supplied.

Cannes Lions

#AfricaMonth: Telkom's Gugu Mthembu takes African perspective to #Cannes2025 jury

Karabo Ledwaba 5 May 2025

Public holidays jam the courier system – here’s how smart retailers stay ahead

Retail

Public holidays jam the courier system – here’s how smart retailers stay ahead

25 Apr 2025

Instant delivery: How SA logistics is transforming to meet consumer demands

Logistics & Transport

Instant delivery: How SA logistics is transforming to meet consumer demands

Robin Fredericks 25 Apr 2025

Coca-Cola Beverages Africa invests $14.9m in Malawi production capacity

Design & Manufacturing

Coca-Cola Beverages Africa invests $14.9m in Malawi production capacity

22 Apr 2025

Carni Wilkens appointed chief growth officer at dentsu South Africa

Advertising

Carni Wilkens appointed chief growth officer at dentsu South Africa

Issued by Dentsu 14 Apr 2025

The Power of Recognition and Rewards: Driving Success in South Africa's BPO Industry

Marketing

The Power of Recognition and Rewards: Driving Success in South Africa's BPO Industry

Noori Allie, Issued by Achievement Awards Group 29 Jan 2025

Customer Loyalty: Unpacking the key trends driving loyalty program design in 2025

Marketing

Customer Loyalty: Unpacking the key trends driving loyalty program design in 2025

Gordon Wilson, Issued by Achievement Awards Group 13 Jan 2025