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South Africa

Results for CX+strategy

News

Retaining and growing customers in a tough economic climate
Retail
Retaining and growing customers in a tough economic climate

Clara Wicht 10 Nov 2023

Digital transformation brings new value to the customer experience
ICT
Digital transformation brings new value to the customer experience

Wayne Toms 22 Sep 2023

The correct use of AI can bring value to your CX strategy
Retail
The correct use of AI can bring value to your CX strategy

Neville Quinton 13 Sep 2023

Source © Moneyweb Image: Siphiwe Sibeko/Reuters
Marketing & Media
Purpose drives profit, but it is nothing without action

15 Mar 2023

In a changing environment, openness, and inclusion are critical features of a CX benchmark study
Marketing & Media
In a changing environment, openness, and inclusion are critical features of a CX benchmark study

Issued by Ask Afrika 13 Feb 2023

Source © Everything Possible 71% of consumers feel more strongly about the hybrid experience that blends physical and digital interaction with companies
Marketing & Media
Current CX strategies for winning and retaining customers fall short

22 Dec 2022

SA's first B2B client experience handbook
Marketing & Media
SA's first B2B client experience handbook

Issued by Tinkwe Communications 30 Nov 2022

Source: Supplied. James Bayhack, director for sub-Saharan Africa at CM.com.
Finance
Customer experience in financial services: today's challenges and opportunities

James Bayhack 30 May 2022

CX is not a quick fix but a long-term gain
Marketing & Media
CX is not a quick fix but a long-term gain

Neville Quinton 20 May 2022

Wunderman Thompson SA appoints consulting director, Kayembe Ilunga
Marketing & Media
Wunderman Thompson SA appoints consulting director, Kayembe Ilunga

Issued by Wunderman Thompson 9 Nov 2021

The next big leap forward for CRM
Marketing & Media
The next big leap forward for CRM

Hyther Nizam 23 Sep 2021

#Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency
Marketing & Media
#Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency

Evan-Lee Courie 19 May 2021

CX+ Retail 2020. The South African and global ranking
Marketing & Media
CX+ Retail 2020. The South African and global ranking

Mark Molenaar, Issued by Kantar 20 Oct 2020

Data governance is key to differentiating your customer experience
ICT
Data governance is key to differentiating your customer experience

Gary Allemann 20 Mar 2020

CX and the accelerating pace of change
Marketing & Media
CX and the accelerating pace of change

Mark Molenaar, Issued by Kantar 8 Jan 2020

CX Strategy according to Adidas, Multichoice, African Bank, Mastercard, Old Mutual and many more
Marketing & Media
CX Strategy according to Adidas, Multichoice, African Bank, Mastercard, Old Mutual and many more

Issued by Corinium Global Intelligence 3 Jul 2019

Customer experience and employee engagement: 'Mind the gap'
Retail
Customer experience and employee engagement: 'Mind the gap'

Lynn Baker 7 Jun 2019

The human factor: a top insight from a CX Masterclass
ICT
The human factor: a top insight from a CX Masterclass

20 May 2019

Will CX make or break your business?
ICT
Will CX make or break your business?

5 Apr 2019

Retail industry CX strategy for 2019
Retail
Retail industry CX strategy for 2019

Issued by Corinium Global Intelligence 5 Feb 2019

#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview
Marketing & Media
#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview

Jessica Tennant, Issued by Bizcommunity.com 1 Feb 2019

CX Strategy according to Multichoice, Hollard, African Bank, FNB, ABSA, Comair, Uber and many more
Marketing & Media
CX Strategy according to Multichoice, Hollard, African Bank, FNB, ABSA, Comair, Uber and many more

Jacqui E'Silva, Issued by Corinium Global Intelligence 17 Jan 2019

#BizTrends2019: Is your organisation transformed enough to get customer experience (CX) right?
Marketing & Media
#BizTrends2019: Is your organisation transformed enough to get customer experience (CX) right?

Sibongile Vilakazi, Issued by Kantar 7 Jan 2019

#CEMAfrica2018: Why we need to talk about emotion in the boardroom
Marketing & Media
#CEMAfrica2018: Why we need to talk about emotion in the boardroom

Leigh Andrews 1 Aug 2018

Julia Ahlfeldt, certified customer experience professional (CCXP).
Marketing & Media
#CEMAfrica2018: "Customer experience is the next competitive battlefield"

Leigh Andrews 31 Jul 2018

Chief marketers believe their jobs are at risk if customer experience strategies fail
Marketing & Media
Chief marketers believe their jobs are at risk if customer experience strategies fail

2 May 2018

Gaps in customer intelligence, delivery limiting opportunities - new CMO report
Marketing & Media
Gaps in customer intelligence, delivery limiting opportunities - new CMO report

19 Sep 2017

#CEMAfrica: The value of CX in emerging markets
Marketing & Media
#CEMAfrica: The value of CX in emerging markets

Leigh Andrews 17 Aug 2016

The rapid evolution of customer experience management
Marketing & Media
The rapid evolution of customer experience management

11 Jul 2016

Africa's largest CEM event hits Cape Town this August
Retail
Africa's largest CEM event hits Cape Town this August

Issued by Kinetic Events 7 Jul 2016

Why the CCO should be the Leatherman on your company's belt
Marketing & Media
Why the CCO should be the Leatherman on your company's belt

Johan Botha 29 Jan 2016

C-Suite must lead customer engagement: the Economist Intelligence Unit Study reveals
ICT
C-Suite must lead customer engagement: the Economist Intelligence Unit Study reveals

26 Jun 2015

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