#AfricaMonth

Dumisani Moyo, marketing director at SAP, envisions innovation in Africa Karabo Ledwaba
Kenyan illustrator, Joy Richu shines spotlight on African creativity Karabo Ledwaba

More...

Elections 2024

The Weekly Update EP:05 Prince Mashele talks NHI Bill and its ploy on leading up too elections!

sona.co.za

Elections 2024 Guide

Advertise your job ad

Jobs

Managers - Key West Shopping Centre and Clearwater Mall Johannesburg
Managers and Supervisors - Pretoria Region Pretoria
Assistant Store Manager Pietermaritzburg
Store Manager Witbank
Sales Consultant and Promoters Nelspruit
Business Development Exec Nelspruit
Managers and Supervisors Johannesburg
Senior Credit Risk Analyst Cape Town
Customer Service Manager (Work From Home) Remote
Sales Agent Potchefstroom

More jobs Submit a job Open account

The 10 building blocks of SaaS CRM integration

By Mike Pittaro

8 Apr 2009

Software as a Service CRM implementations require more than just SaaS to succeed. SaaS customer relationship management must be integrated with other applications and data sources. The goal of SaaS CRM integration is an integrated view of customer data, which unlocks its inherent value and increases productivity.

Achieving that integrated view requires careful planning. With SaaS CRM, the data to be integrated includes data from on-premises applications, other SaaS applications, and data from nontraditional (Web) data sources.

Every organisation seeking to maximize the value of its SaaS CRM deployment should consider 10 SaaS CRM integration building blocks.

See the 10 building blocks here.