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News

Image supplied. CEM Africa 2023 takes place today and tomorrow in Cape Town.

Retail

#CEMAfrica2023: AI's impact on CX takes centre stage

15 Aug 2023

Source: © 123rf Generative AI is opening up major opportunities for CX professionals

Retail

Research shows generative AI set to transform CX

2 Aug 2023

The event will be held in August. Source: Supplied.

Retail

4 key insights from leading brands in the CX industry

26 Jul 2023

Mediclinic, CSIR part of energy storage and alternative solutions: Enlit Africa

Energy & Mining

Mediclinic, CSIR part of energy storage and alternative solutions: Enlit Africa

Issued by Enlit Africa 26 Apr 2023

AAXO launches CEM programme for exhibition industry professionals

Tourism & Travel

AAXO launches CEM programme for exhibition industry professionals

15 Mar 2023

Are South African e-commerce stores keeping up with customers' payment appetite?

Retail

Are South African e-commerce stores keeping up with customers' payment appetite?

Issued by Kinetic Events 7 Dec 2022

Spotlight on the future of commerce at next ECOM Africa in April 2023

Retail

Spotlight on the future of commerce at next ECOM Africa in April 2023

Issued by Kinetic Events 7 Dec 2022

Source © Denis Putilov Craig Hannabus is inspired by a talk on CX at the recent CEM Africa 2022 summit

Marketing & Media

A novel CX concept: we are government's customers

Craig Hannabus 29 Aug 2022

Image source: Yuliya Shangareeva –

Education

Proposed changes to school infrastructure regulations

4 Jul 2022

Brightest minds in CX to gather at CEM Africa this August

Retail

Brightest minds in CX to gather at CEM Africa this August

23 Jun 2022

Image source: Getty Images

Education

Schools return to full time attendance

1 Feb 2022

Source: ©Andriy Popov -

Retail

#CEM21: Managing customer needs - Humans vs tech or human and tech?

Danette Breitenbach 19 Nov 2021

Why etailers are missing out on billions in sales: CEM Africa features latest SA Digital CX Report

Marketing & Media

Why etailers are missing out on billions in sales: CEM Africa features latest SA Digital CX Report

Issued by CEM Africa 5 Nov 2021

CEM Africa gathers who's who of e-commerce and CX gurus

Marketing & Media

CEM Africa gathers who's who of e-commerce and CX gurus

Issued by CEM Africa 4 Nov 2021

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Retail

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Issued by Kinetic Events 19 Oct 2021

Source: Wavebreak Media Ltd –

Education

Amended 2021 school calendar will be retained

30 Aug 2021

Contact sports in schools suspended with immediate effect

Education

Contact sports in schools suspended with immediate effect

20 May 2021

Revised 2021 academic calendar: Schools only set to open mid-February

Education

Revised 2021 academic calendar: Schools only set to open mid-February

15 Jan 2021

DBE to challenge aspects of rewrite judgment

Legal

DBE to challenge aspects of rewrite judgment

14 Dec 2020

National rewrite of leaked Maths and Physical Sciences papers

Education

National rewrite of leaked Maths and Physical Sciences papers

7 Dec 2020

Man nabbed for leaked Maths paper

Legal

Man nabbed for leaked Maths paper

1 Dec 2020

DBE tightens security systems for Grade 12 exam papers

Education

DBE tightens security systems for Grade 12 exam papers

24 Nov 2020

DBE responds to Sadtu's call for school closure

Education

DBE responds to Sadtu's call for school closure

15 Jul 2020

More grades return to school

Education

More grades return to school

6 Jul 2020

Only Grades R, 6, 11 will reopen on 6 July

Education

Only Grades R, 6, 11 will reopen on 6 July

3 Jul 2020

Tourism & Travel

Challenging the challenges of booking a flight during the Covid-19 pandemic

Eugene Yiga 25 Jun 2020

Most schools ready to reopen

Education

Most schools ready to reopen

8 Jun 2020

Schools to reopen on 8 June

Education

Schools to reopen on 8 June

1 Jun 2020

Schools prepare to reopen

Education

Schools prepare to reopen

26 May 2020

Basic education postpones briefing on school reopening

Education

Basic education postpones briefing on school reopening

14 May 2020

Capitalising on recession

Marketing & Media

Capitalising on recession

Ian Rheeder 23 Mar 2020

Basic Education outlines recovery plan

Education

Basic Education outlines recovery plan

17 Mar 2020

Energy & Mining

Sanedi appoints Stalin Ndlovu as senior advisor

25 Feb 2020

It's Loeries official... The 2019 Loeries Official Rankings are out

Marketing & Media

It's Loeries official... The 2019 Loeries Official Rankings are out

Issued by Loeries 4 Dec 2019

$TBWA appoints Luca Gallarelli Group CEO of TBWA\South Africa$

Marketing & Media

TBWA appoints Luca Gallarelli Group CEO of TBWA\South Africa

Issued by TBWA 10 Sep 2019

$The TBWA\ team on stage accepting the award for Regional Agency of the Year. Image credit: Julian Carelsen/2019 Loerie Awards.$

Marketing & Media

#Loeries2019: The importance of creating work that's locally relevant but still globally competitive

Juanita Pienaar, Issued by TBWA 3 Sep 2019

To lead in digital transformation, modernise legacy systems

ICT

To lead in digital transformation, modernise legacy systems

Chantel Troskie 8 Aug 2019

Daniel Thebe presenting at #CEM19. Yes, Darth Vader music played as he walked on stage

Marketing & Media

#CEM19: How to eff-up early in business, then recover

Leigh Andrews 12 Aug 2019

#CEM19: Experiment and break the norm in CX, fail forward fast

Marketing & Media

#CEM19: Experiment and break the norm in CX, fail forward fast

Leigh Andrews 8 Aug 2019

#CEM19: Once you've lost consumers' trust, how do you re-establish it? KPMG responds

Marketing & Media

#CEM19: Once you've lost consumers' trust, how do you re-establish it? KPMG responds

Leigh Andrews 5 Aug 2019

Torr presenting at the CEM Africa Summit 2019.

Marketing & Media

#CEM19: Learn how to build trust, nurture great CX from a surfing 'guardian angel'

Leigh Andrews 6 Aug 2019

Rashid Toefy, deputy director - general: economic operations in the Western Cape government presenting his keynote at the CEM Africa Summit 2019.

Marketing & Media

#CEM19: How government is reducing red tape in the experience economy

Leigh Andrews 31 Jul 2019

DBE to scrap Multiple Examination Opportunity in 2020

Education

DBE to scrap Multiple Examination Opportunity in 2020

11 Mar 2019

All the 2018 AfricaCom Awards winners

Marketing & Media

All the 2018 AfricaCom Awards winners

15 Nov 2018

AfricaCom Awards 2018 finalists

Marketing & Media

AfricaCom Awards 2018 finalists

1 Nov 2018