Guest experience | Bizcommunity

Guest experience | Bizcommunity

News

Luxury hotels shift focus to hyper-personalisation to boost guest value

Hospitality

Luxury hotels shift focus to hyper-personalisation to boost guest value

13 hours

Michelin Guide to launch first global hotel key selection in October 2025

Hospitality

Michelin Guide to launch first global hotel key selection in October 2025

17 Jul 2025

Source: Supplied. Valor Hospitality Partners announces two significant deals in West Africa, at an estimated value of R540m.

Retail & Hospitality Property

Valor Hospitality expands into West Africa with R540m in new hotel deals

20 Jun 2025

Crisis-proof your event with these 6 tips

Exhibitions & Events

Crisis-proof your event with these 6 tips

17 Jun 2025

From humble beginnings and heartfelt hospitality: Tshiberry B&B’s sweet success story

SMEs

From humble beginnings and heartfelt hospitality: Tshiberry B&B’s sweet success story

Issued by Edge Growth 13 Jun 2025

Unlock 7-star safari lodge service: How to deliver world-class hospitality that wows every guest

Hospitality

Unlock 7-star safari lodge service: How to deliver world-class hospitality that wows every guest

Issued by Sam Hospitality 9 Jun 2025

Source: Supplied

Tourism

SA safari lodges lead solar shift to future-proof tourism

6 Jun 2025

#AfricaMonth: Minor Hotels’ Lindi Mthethwa on why regional collaboration is key to Africa’s tourism potential

Hospitality

#AfricaMonth: Minor Hotels’ Lindi Mthethwa on why regional collaboration is key to Africa’s tourism potential

Robin Fredericks 30 May 2025

Etali Safari Lodge and Black Rhino Lodge staff receive on-site training from Sam Hospitality

Hospitality

Etali Safari Lodge and Black Rhino Lodge staff receive on-site training from Sam Hospitality

Issued by Sam Hospitality 16 May 2025

Marriott’s new regional VP on sub-Saharan Africa’s hospitality growth

Hospitality

Marriott’s new regional VP on sub-Saharan Africa’s hospitality growth

Robin Fredericks 22 Apr 2025

Source: Supplied

Hospitality

Club Med South Africa unveils Zulu-inspired, sustainable design for 2026 debut

16 Apr 2025

Taste on Fire: Burger King unveils 17 new 2-for deals starting at R110

FMCG

Taste on Fire: Burger King unveils 17 new 2-for deals starting at R110

Issued by Burger King 9 Apr 2025

ANEW Hotel Green Point achieves 4-star status following strategic enhancements

Hospitality

ANEW Hotel Green Point achieves 4-star status following strategic enhancements

Issued by ANEW Hotels & Resorts 3 Apr 2025

Tourism

Russel Binks joins Samara Karoo Reserve as brand alchemist

27 Mar 2025

Sam Hospitality brings world-class safari lodge training to East Africa

Skills Training

Sam Hospitality brings world-class safari lodge training to East Africa

Issued by Sam Hospitality 14 Mar 2025

ANEW’s impactful investments drive 4-star upgrades across key properties

Tourism & Travel

ANEW’s impactful investments drive 4-star upgrades across key properties

Issued by ANEW Hotels & Resorts 14 Jan 2025

ANEW Hotels & Resorts launches the ANEW Collection

Agriculture

ANEW Hotels & Resorts launches the ANEW Collection

Issued by ANEW Hotels & Resorts 16 Jan 2025

Hospitality

Tswalu announces key leadership appointments

27 Feb 2025

Spier Wine Farm's reimagined hotel opens March 2025

Hospitality

Spier Wine Farm's reimagined hotel opens March 2025

14 Feb 2025

Taste the change at Courtyard Hotel Waterfall City

Hospitality

Taste the change at Courtyard Hotel Waterfall City

Issued by City Lodge Hotels 7 Feb 2025

Unlocking the revenue potential of the Cape Town Cycle Tour

Hospitality

Unlocking the revenue potential of the Cape Town Cycle Tour

Niels Verspui 5 Feb 2025

Jordan Hollander, co-founder at Hotel Tech Report

Technology

How AI will revolutionise the hospitality industry in 2025

Jordan Hollander 28 Jan 2025

Index Hotels announces strategic collaboration with Eleven | Eleven Resort in Ghana

Hospitality

Index Hotels announces strategic collaboration with Eleven | Eleven Resort in Ghana

Issued by Index Hotels 17 Jan 2025

Hyde Hotels unveils new look in Rosebank

Hospitality

Hyde Hotels unveils new look in Rosebank

10 Jan 2025

Tourism

How smart technology can drive hotel profits this festive season

27 Dec 2024

Radisson Collection makes its South African debut

Hospitality

Radisson Collection makes its South African debut

12 Dec 2024

Helm wins CX Solutions Provider of the Year - Middle East and Africa

CRM, CX, UX

Helm wins CX Solutions Provider of the Year - Middle East and Africa

Issued by Helm 10 Dec 2024

Protecting travellers amid Mzansi’s travel surge

Travel

Protecting travellers amid Mzansi’s travel surge

Issued by Irvine Partners 11 Nov 2024

Source: Supplied. Rachel Pretorius, co-founder and co-owner of Flexbox in South Africa.

Retail & Hospitality Property

Transforming guest experiences: The Flexbox business model

Katja Hamilton 1 Nov 2024

City Lodge Hotels releases Integrated Report 2024

Hospitality

City Lodge Hotels releases Integrated Report 2024

Issued by City Lodge Hotels 31 Oct 2024

Hospitality

Singita appoints Jörg Pfützner as buying specialist for Premier Wine Direct division

22 Oct 2024

Looking for growth in the hospitality industry?

Hospitality

Looking for growth in the hospitality industry?

Issued by Business Partners Limited 26 Sep 2024

Source: Supplied.

Retail & Hospitality Property

The revenue potential of upselling in the hotel industry

23 Sep 2024

New collaboration set to innovate South Africa’s hospitality sector

Hospitality

New collaboration set to innovate South Africa’s hospitality sector

17 Sep 2024

Grace under pressure: Meet Wania Malik from City Lodge Hotels

Hospitality

Grace under pressure: Meet Wania Malik from City Lodge Hotels

Issued by City Lodge Hotels 16 Aug 2024

Maximising potential: The strategic art of hotel revenue management

Tourism

Maximising potential: The strategic art of hotel revenue management

Issued by Index Hotels 14 Aug 2024

Ocean Basket Rosebank introduces self-service kiosk

Technology

Ocean Basket Rosebank introduces self-service kiosk

14 Aug 2024

Ennismore, Kasada sign deal for Hyde Johannesburg, Africa’s first

Hospitality

Ennismore, Kasada sign deal for Hyde Johannesburg, Africa’s first

13 Aug 2024

Source: Supplied. General manager, @Sandton Hotel, Anthony Batistich.

Retail & Hospitality Property

@Sandton Hotel: Two years of innovation and success

5 Jul 2024

Navigating the art and science of hotel management

Hospitality

Navigating the art and science of hotel management

Issued by Index Hotels 4 Jul 2024

Pictured: (from left): Glenn McGinn (emcee from Visual Feast Group), Rudi Mueller (head judge), Jeff Scheuremans (organiser), Trevor Boyd (judge and general manager of F&B operations at City Lodge Hotels), contestants from Courtyard Hotel Waterfall City are Evans Mtombela (chef de partie), Erick Mbudu (junior sous chef), Ro-Anne Williams (pastry/commis chef) and Natalie Schoonbee (executive chef), and Martin Kobald (organiser)

Hospitality

Courtyard Hotel Waterfall City wins Game of Chefs

Issued by City Lodge Hotels 2 Jul 2024

Cradle hotel announces major enhancements and new offerings

Hospitality

Cradle hotel announces major enhancements and new offerings

18 Jun 2024

Radisson to double SA presence with 25 hotels by 2030

Hospitality

Radisson to double SA presence with 25 hotels by 2030

6 Jun 2024

#ATM2024: Experts urge luxury hotels to prioritise authenticity

Hospitality

#ATM2024: Experts urge luxury hotels to prioritise authenticity

22 May 2024

2024 Bar & Beverage Awards now open for nominations

Food & Wine

2024 Bar & Beverage Awards now open for nominations

16 May 2024

Hospitality

Index Hotels making great strides in Africa

Issued by Index Hotels 1 Nov 2023

Source: Supplied. The Marabi Club at Hallmark House.

Retail & Hospitality Property

Hallmark House joins Bon Hotels for elevated Joburg guest experience

22 Mar 2024

Source: @Facebook/Saxon Hotel.

Property

Saxon Hotel, Villas and Spa set for transformation: reimagining luxury ahead

1 Mar 2024