Customer experiences | Bizcommunity

Customer experiences | Bizcommunity

News

Marketing Indaba welcomes L&G Consultancy as conference sponsor

Marketing

Marketing Indaba welcomes L&G Consultancy as conference sponsor

Issued by Cadek Media 13 May 2025

Gen Z redefines trust in financial institutions

Research

Gen Z redefines trust in financial institutions

Issued by KLA 9 May 2025

Small but mighty: How SMEs are leading the ESG revolution

SMEs

Small but mighty: How SMEs are leading the ESG revolution

Issued by icandi CQ 6 May 2025

Gugu Mthembu is the CMO at Telkom. Source: Supplied.

Cannes Lions

#AfricaMonth: Telkom's Gugu Mthembu takes African perspective to #Cannes2025 jury

Karabo Ledwaba 5 May 2025

Emergency Medicine

South Africans don’t donate enough blood – technology can help drive the numbers

Relebohiseng Matubatuba 23 Apr 2025

What if true growth was measured in moments, not numbers?

Events & Conferencing

What if true growth was measured in moments, not numbers?

Issued by YOUKNOW Technologies 3 Apr 2025

AI or die: The flight plan for AI-powered marketing in 2025

Artificial Intelligence

AI or die: The flight plan for AI-powered marketing in 2025

Issued by V5 Digital 2 Apr 2025

Customer Loyalty: Unpacking the key trends driving loyalty program design in 2025

Marketing

Customer Loyalty: Unpacking the key trends driving loyalty program design in 2025

Gordon Wilson, Issued by Achievement Awards Group 13 Jan 2025

Artificial Intelligence

Adobe introduces Agentic AI Strategy and Brand Concierge app

27 Mar 2025

Source: James White, director of sales and marketing at Turnberry Management Risk Solutions.

Financial Services

The crucial role of partnerships in closing healthcare insurance gaps

James White 24 Mar 2025

Source: © 123rf Ogilvy One’s global CTO Ravi Pal will present a virtual session at Adobe Summit 2025 in Las Vegas from today, Monday, 17 March to Thursday, 20 March on strategies for future-proofing AI and delivering customer-centric growth

Artificial Intelligence

Ogilvy One CTO Ravi Pal: Strategies for future-proofing AI and delivering customer-centric growth

17 Mar 2025

YOUKNOW Technologies adds HubSpot CRM to its premium technology stack

CRM, CX, UX

YOUKNOW Technologies adds HubSpot CRM to its premium technology stack

Issued by YOUKNOW Technologies 4 Mar 2025

Banking

2025 CE Index reveals top performers in banking customer satisfaction

28 Feb 2025

Optiva is taking Gemini-powered agentic AI-powered BSS to MWC

Telecoms & Networks

Optiva is taking Gemini-powered agentic AI-powered BSS to MWC

18 Feb 2025

Hospitality

Top travel trends to watch: Wellness, unique hotels, and the power of influencers

18 Feb 2025

ProfitShare Partners aligns with global AI trends to transform SME financing in SA

SMEs

ProfitShare Partners aligns with global AI trends to transform SME financing in SA

Issued by The Publicity Workshop 17 Feb 2025

SA company uses AI to break the language barrier

CRM, CX, UX

SA company uses AI to break the language barrier

Issued by Helm 13 Feb 2025

Maximise your website’s potential with UmbracoEngage

Services

Maximise your website’s potential with UmbracoEngage

Issued by Bluegrass Digital 5 Feb 2025

The hidden dangers of the agentic era of AI assistants

Cybersecurity

The hidden dangers of the agentic era of AI assistants

Zaheer Ebrahim 4 Feb 2025

5 key trends driving the manufacturing sector in 2025

Trends

5 key trends driving the manufacturing sector in 2025

Mark Wilson 5 Feb 2025

#BizTrends2025: Digital marketing and advertising trends for SMEs

SMEs

#BizTrends2025: Digital marketing and advertising trends for SMEs

Charmagne Mazhindu 31 Jan 2025

Last quarter of 2024 saw a double win for The Body Shop

Health & Beauty

Last quarter of 2024 saw a double win for The Body Shop

Issued by The Body Shop 31 Jan 2025

Why 2025 will redefine loyalty programmes with personalisation at the core

CRM, CX, UX

Why 2025 will redefine loyalty programmes with personalisation at the core

Gordon Wilson 31 Jan 2025

#BizTrends2025: Bettabets Mathabo Sekhonyana - Dispelling the dazzle: A closer look at AI's real potential

Digital

#BizTrends2025: Bettabets Mathabo Sekhonyana - Dispelling the dazzle: A closer look at AI's real potential

Mathabo Sekhonyana 30 Jan 2025

From early adopters to industry leaders: Insights from Realm Digital

Technology

From early adopters to industry leaders: Insights from Realm Digital

Issued by Realm Digital 30 Jan 2025

#BizTrends2025: Vodacom’s Andisa Ntsubane – The anatomy of winning brands in 2025

Marketing

#BizTrends2025: Vodacom’s Andisa Ntsubane – The anatomy of winning brands in 2025

Andisa Ntsubane 22 Jan 2025

#OrchidsandOnions: How AutoTrader’s humour-driven ads are shaking up car marketing

#OrchidsandOnions

#OrchidsandOnions: How AutoTrader’s humour-driven ads are shaking up car marketing

Brendan Seery 21 Jan 2025

Peter Andrew, CEO, CCI South Africa

Trends

#BizTrends2025: BPO industry ready for transformation

Peter Andrew 20 Jan 2025

LG presents “Live Beyond” with expanded second-generation LG Signature lineup at CES 2025

Fashion & Homeware

LG presents “Live Beyond” with expanded second-generation LG Signature lineup at CES 2025

Issued by LG 17 Jan 2025

Tourism

Lisa Nel joins City Sightseeing South Africa as marketing and brand manager

16 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

CRM, CX, UX

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

#BizTrends2025: Old Mutual FOR SME - Global outlook relevant to the local South African economy

Trends

#BizTrends2025: Old Mutual FOR SME - Global outlook relevant to the local South African economy

Nobesuthu Ndlovu, Issued by Old Mutual SMEgo 13 Jan 2025

Homechoice to expand its footprint to 60 showroom stores by end of 2025

Retailers

Homechoice to expand its footprint to 60 showroom stores by end of 2025

7 Jan 2025

Entrepreneurship

The AI revolution, sustainable investments and other trends shaping SA's business landscape in 2025

3 Jan 2025

Digital signage: The future of content production is here

Digital

Digital signage: The future of content production is here

Issued by TQ Group 18 Dec 2024

3 key strategies for retailers to navigate 2025

Trends

3 key strategies for retailers to navigate 2025

13 Dec 2024

Black Friday and festive season sales forecast to rise 6.5% in 2024

Sales

Black Friday and festive season sales forecast to rise 6.5% in 2024

11 Dec 2024

Peach Payments now accepts RCS cards as payment method

Banking & Finance

Peach Payments now accepts RCS cards as payment method

9 Dec 2024

Everlytic launches cutting-edge AI studio with WhatsApp chatbots for smarter communication

Artificial Intelligence

Everlytic launches cutting-edge AI studio with WhatsApp chatbots for smarter communication

Elmarie Cronje, Issued by Everlytic 29 Nov 2024

The martech revolution: Navigating the future of marketing in South Africa

Marketing

The martech revolution: Navigating the future of marketing in South Africa

Wendy Case, Issued by Incubeta 28 Nov 2024

Octotel supports Movember: Raising men’s health awareness and connecting beyond fibre

Internet

Octotel supports Movember: Raising men’s health awareness and connecting beyond fibre

Issued by Octotel 26 Nov 2024

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

CRM, CX, UX

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

Leroy Meyer, Issued by Social Places 20 Nov 2024

Source: © 123rf The number of people living alone has grown steadily over the past few decades. Brands have a real opportunity to target this audience

Marketing & Media

Marketers optimistic as Warc forecasts global ad spend of $1.15tr in 2025

13 Nov 2024

Leveraging AI to boost business: A guide for SMEs in 2025

SMEs

Leveraging AI to boost business: A guide for SMEs in 2025

Issued by The Publicity Workshop 6 Nov 2024

Unlocking opportunities in South Africa's growing online grocery segment

Trends

Unlocking opportunities in South Africa's growing online grocery segment

6 Nov 2024

Why seamless digital experiences are crucial for South African retailers

E-commerce

Why seamless digital experiences are crucial for South African retailers

5 Nov 2024