Customer experiences | Bizcommunity

Customer experiences | Bizcommunity

News

Dr Gillian Hammah at the Nedbank IMC Conference 2025.

IMC Conference

#NedbankIMC2025 | Dr Gillian Hammah's 7 steps to integrating AI in your business

Karabo Ledwaba 6 Oct 2025

Loyalty programmes are transforming into lifestyle ecosystems

CRM

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

FNB eBucks dominates South African Loyalty Awards 2025

CRM

FNB eBucks dominates South African Loyalty Awards 2025

11 Sep 2025

How AI is taking e-commerce places in South Africa

E-commerce

How AI is taking e-commerce places in South Africa

Issued by TDMC 10 Sep 2025

Incubeta acquires RocketSource to expand human-centred AI capabilities

Artificial Intelligence

Incubeta acquires RocketSource to expand human-centred AI capabilities

Issued by Incubeta 10 Sep 2025

The winners at Ask Africa 2025 Orange Index presentation for the telecommunications sector (Image supplied)

Telecoms & Networks

In telco “good enough” is not good enough

29 Aug 2025

Famous Brands and MoEngage join forces for personalised customer experiences

Technology

Famous Brands and MoEngage join forces for personalised customer experiences

29 Aug 2025

Image source: Jakub Jirsak –

Law Practice

5 questions every in-house counsel should ask before implementing AI

Melissa Steele 27 Aug 2025

AI is shaping the future of banking with smarter systems

Banking

AI is shaping the future of banking with smarter systems

Issued by Helm 27 Aug 2025

Rising confidence in SA's small businesses amid growing pains

SMEs

Rising confidence in SA's small businesses amid growing pains

Gerhard Hartman 18 Aug 2025

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

CRM, CX, UX

SA CX Report: The rise of Bothism

Danette Breitenbach 12 Aug 2025

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

CRM, CX, UX

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

Issued by CEM Africa Summit 29 Jul 2025

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

CRM, CX, UX

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

Issued by Kantar 23 Jul 2025

TakealotMore unlocks loyalty perks with News24 and MVP Days

Retail Services

TakealotMore unlocks loyalty perks with News24 and MVP Days

14 Jul 2025

WPP taps Cindy Rose, tech leader, as new CEO. Source: WPP.

Advertising

Cindy Rose to lead WPP

11 Jul 2025

Unifying customer data is key to winning digital consumers

CRM

Unifying customer data is key to winning digital consumers

Kunal Badiani 7 Jul 2025

77% of SA businesses AI-ready, over half see benefits

Hardware

77% of SA businesses AI-ready, over half see benefits

Issued by ASUS 4 Jul 2025

Consistency is Cannes Lions' 2025 mantra

Cannes Lions

Consistency is Cannes Lions' 2025 mantra

3 Jul 2025

Takealot grows revenue to fend off Amazon rivalry

E-commerce

Takealot grows revenue to fend off Amazon rivalry

Nqobile Dludla 26 Jun 2025

Source: © 123rf At this week’s Cannes Lions Festival of Creativity, AI has been a major focus, with many calling it the future of advertising. Saul Marquez, CEO of global digital marketing agency Outcomes Rocket three key takeaways for the evolving world of AI-powered advertising

Cannes Lions

3 Insights from #Cannes2025 on the world of AI-powered advertising

Saul Marquez 18 Jun 2025

Artificial Intelligence

Can you truly bond with AI? Waseda University's findings may surprise you

2 Jun 2025

Branding

Nigeria's banking brands dominate

26 May 2025

Marketing Indaba welcomes L&G Consultancy as conference sponsor

Marketing

Marketing Indaba welcomes L&G Consultancy as conference sponsor

Issued by Cadek Media 13 May 2025

Gen Z redefines trust in financial institutions

Research

Gen Z redefines trust in financial institutions

Issued by KLA 9 May 2025

Small but mighty: How SMEs are leading the ESG revolution

SMEs

Small but mighty: How SMEs are leading the ESG revolution

Issued by icandi CQ 6 May 2025

Gugu Mthembu is the CMO at Telkom. Source: Supplied.

Cannes Lions

#AfricaMonth: Telkom's Gugu Mthembu takes African perspective to #Cannes2025 jury

Karabo Ledwaba 5 May 2025

Emergency Medicine

South Africans don’t donate enough blood – technology can help drive the numbers

Relebohiseng Matubatuba 23 Apr 2025

What if true growth was measured in moments, not numbers?

Events & Conferencing

What if true growth was measured in moments, not numbers?

Issued by YOUKNOW Technologies 3 Apr 2025

Customer Loyalty: Unpacking the key trends driving loyalty program design in 2025

Marketing

Customer Loyalty: Unpacking the key trends driving loyalty program design in 2025

Gordon Wilson, Issued by Achievement Awards Group 13 Jan 2025

Artificial Intelligence

Adobe introduces Agentic AI Strategy and Brand Concierge app

27 Mar 2025

Source: James White, director of sales and marketing at Turnberry Management Risk Solutions.

Financial Services

The crucial role of partnerships in closing healthcare insurance gaps

James White 24 Mar 2025

Source: © 123rf Ogilvy One’s global CTO Ravi Pal will present a virtual session at Adobe Summit 2025 in Las Vegas from today, Monday, 17 March to Thursday, 20 March on strategies for future-proofing AI and delivering customer-centric growth

Artificial Intelligence

Ogilvy One CTO Ravi Pal: Strategies for future-proofing AI and delivering customer-centric growth

17 Mar 2025

YOUKNOW Technologies adds HubSpot CRM to its premium technology stack

CRM, CX, UX

YOUKNOW Technologies adds HubSpot CRM to its premium technology stack

Issued by YOUKNOW Technologies 4 Mar 2025

Banking

2025 CE Index reveals top performers in banking customer satisfaction

28 Feb 2025

Optiva is taking Gemini-powered agentic AI-powered BSS to MWC

Telecoms & Networks

Optiva is taking Gemini-powered agentic AI-powered BSS to MWC

18 Feb 2025

Hospitality

Top travel trends to watch: Wellness, unique hotels, and the power of influencers

18 Feb 2025

ProfitShare Partners aligns with global AI trends to transform SME financing in SA

SMEs

ProfitShare Partners aligns with global AI trends to transform SME financing in SA

Issued by The Publicity Workshop 17 Feb 2025

SA company uses AI to break the language barrier

CRM, CX, UX

SA company uses AI to break the language barrier

Issued by Helm 13 Feb 2025

Maximise your website’s potential with UmbracoEngage

Services

Maximise your website’s potential with UmbracoEngage

Issued by Bluegrass Digital 5 Feb 2025

The hidden dangers of the agentic era of AI assistants

Cybersecurity

The hidden dangers of the agentic era of AI assistants

Zaheer Ebrahim 4 Feb 2025

5 key trends driving the manufacturing sector in 2025

Trends

5 key trends driving the manufacturing sector in 2025

Mark Wilson 5 Feb 2025

#BizTrends2025: Digital marketing and advertising trends for SMEs

SMEs

#BizTrends2025: Digital marketing and advertising trends for SMEs

Charmagne Mazhindu 31 Jan 2025

Last quarter of 2024 saw a double win for The Body Shop

Health & Beauty

Last quarter of 2024 saw a double win for The Body Shop

Issued by The Body Shop 31 Jan 2025

Why 2025 will redefine loyalty programmes with personalisation at the core

CRM, CX, UX

Why 2025 will redefine loyalty programmes with personalisation at the core

Gordon Wilson 31 Jan 2025

#BizTrends2025: Bettabets Mathabo Sekhonyana - Dispelling the dazzle: A closer look at AI's real potential

Digital

#BizTrends2025: Bettabets Mathabo Sekhonyana - Dispelling the dazzle: A closer look at AI's real potential

Mathabo Sekhonyana 30 Jan 2025