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Source: Supplied. Dean Baker is the squad lead of BFSI from Infobip.
Finance
Banks must embrace next-generation solutions to satisfy data-driven demands

Dean Baker 23 Apr 2024

Wayne Toms, GhostDraft CEO
ICT
#BizTrends2024: AI integration into CCM is about digital transformation

Lindsey Schutters 31 Jan 2024

Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward
Retail
Retail 2024: People the biggest trend and the biggest lesson

Riyaat Phillips 5 Jan 2024

Why qualitative data is key to unleashing great customer experiences
Retail
Why qualitative data is key to unleashing great customer experiences

Liezel Jonkheid 24 Oct 2023

Is your business taking the wrong approach to urgent customer conversations?
Retail
Is your business taking the wrong approach to urgent customer conversations?

Ryan Falkenberg 20 Oct 2023

Hanno Botha is Ford SA's marketing communications manager. Source: Supplied.
Marketing & Media
#BehindtheSelfie: Hanno Botha, Ford SA's marketing communications manager

Karabo Ledwaba 11 Oct 2023

A world-class experience with Enterprise
Automotive
A world-class experience with Enterprise

Issued by Woodford Group 10 Oct 2023

Unlocking competitive advantage in the era of discount wars
Retail
Unlocking competitive advantage in the era of discount wars

Len Lubbe 26 Sep 2023

Digital transformation brings new value to the customer experience
ICT
Digital transformation brings new value to the customer experience

Wayne Toms 22 Sep 2023

Company culture as a cornerstone of long-term success and the metrics that really matter
Entrepreneurship
Company culture as a cornerstone of long-term success and the metrics that really matter

Issued by Business Partners Limited 27 Jul 2023

Source:
Marketing & Media
There is value in marketing being loud during recession

Ross Sibbald 9 Feb 2023

#BizTrends2023: Keeping customers cybersafe is the not-so-stealth marketing trend for 2023
ICT
#BizTrends2023: Keeping customers cybersafe is the not-so-stealth marketing trend for 2023

James McNab 18 Jan 2023

Source: © Denis Putilov Today businesses have to prioritise relevant, personalised client experiences
Marketing & Media
Prioritising the personalised experience for success

25 May 2022

Don't WhatsApp me, I'll WhatsApp you
Marketing & Media
Don't WhatsApp me, I'll WhatsApp you

Dori-Jo Bonner 9 May 2022

Seamless communication is key to CX: Here's what it should look like
Marketing & Media
Seamless communication is key to CX: Here's what it should look like

Brent Haumann 24 Jan 2022

Trends that will shape your small business in 2022
Entrepreneurship
Trends that will shape your small business in 2022

Matthew Campbell 17 Jan 2022

Customer. Customer. Customer. The mantra for 2022 success
Marketing & Media
Customer. Customer. Customer. The mantra for 2022 success

Wynand Smit 17 Jan 2022

South African retailers' readiness for the fourth industrial revolution
Retail
South African retailers' readiness for the fourth industrial revolution

Dr Beate Stiehler-Mulder and Kgaugelo Mehlape 23 Nov 2021

The next big leap forward for CRM
Marketing & Media
The next big leap forward for CRM

Hyther Nizam 23 Sep 2021

Modern customer engagement: Keeping up with Gen Y and Z
Marketing & Media
Modern customer engagement: Keeping up with Gen Y and Z

Andrew Bourne 13 Sep 2021

Source:
Marketing & Media
Is your business still connected to your customers in a digital world?

Sarthak Rohal 6 Sep 2021

How intelligent communications orchestration drives engagement, adoption, and experience
Marketing & Media
How intelligent communications orchestration drives engagement, adoption, and experience

Brent Haumann 6 Sep 2021

How business communication can be enhanced by WhatsApp
ICT
How business communication can be enhanced by WhatsApp

17 Aug 2021

4 ways businesses can embrace digital transformation securely
ICT
4 ways businesses can embrace digital transformation securely

Stergios Saltas 2 Jun 2021

Avashnee Moodley, head of PR and Brand Communications at OPPO
Marketing & Media
#BehindtheBrandManager: Avashnee Moodley of OPPO on the importance of brand reputation

Emily Stander 27 May 2021

6 technologies that should be part of a future CCM strategy
ICT
6 technologies that should be part of a future CCM strategy

Brent Haumann 24 May 2021

Ross Sibbald, commercialdirector, Africa, Striata
Finance
Bridging the insurance relationship gap with digital customer communication

Ross Sibbald 12 May 2021

The rebirth of email as a marketing tool
Entrepreneurship
The rebirth of email as a marketing tool

Karyn Strybos 17 May 2021

Brent Haumann
Marketing & Media
When it comes to customer communication, engagement is everything

Brent Haumann 18 Mar 2021

How customer communication will evolve in 2021
Marketing & Media
How customer communication will evolve in 2021

Brent Haumann 12 Feb 2021

Great customer experiences can be manufactured
Marketing & Media
Great customer experiences can be manufactured

Brent Haumann 18 Jan 2021

Email marketing campaign ideas to finish 2020 off strong
Marketing & Media
Email marketing campaign ideas to finish 2020 off strong

Selina Bieber 23 Dec 2020

Relook at how customers experience communication
Marketing & Media
Relook at how customers experience communication

Brent Haumann 9 Nov 2020

Ross Sibbald, commercial; manager, Striata
Finance
How insurers can build on their customer communication

Ross Sibbald 19 Oct 2020

Cloud technology can transform your brand and customer service
ICT
Cloud technology can transform your brand and customer service

James Bayhack 12 Oct 2020

Image source: .
Marketing & Media
What Covid-19 taught us about going back to basics with customer communication

Brent Haumann 7 Oct 2020

You've adopted new technologies, but are you digitally mature?
ICT
You've adopted new technologies, but are you digitally mature?

Mia Papanicolaou 14 Sep 2020

Are we looking at 4IR for the customer communication game?
ICT
Are we looking at 4IR for the customer communication game?

Douglas van Wyk 20 Aug 2020

Fastvan Last Mile delivery platform solves complex vehicle routing problems, ETA's, manage failed - Re-attempted and returns
Logistics & Transport
Fastvan Last Mile delivery platform solves complex vehicle routing problems, ETA's, manage failed - Re-attempted and returns

Issued by Fastvan 20 Aug 2020

The value of mobile marketing cloud technology
ICT
The value of mobile marketing cloud technology

James Bayhack 21 Jul 2020

Image source: Pixabay.
Marketing & Media
Marketing in the Covid era - how to adjust and adapt

Gavin Knox-Grant and Yael Geffen 20 May 2020

Photo by Paul Hanaoka on .
Marketing & Media
Customer communication is always vital, Covid-19 makes it even more so

Greg Chen 8 May 2020

Employee experience is vital to good CX: here's why
HR & Management
Employee experience is vital to good CX: here's why

Ross Sibbald 17 Feb 2020

Image source: Gallo/Getty Images.
Marketing & Media
Here's what consumers want from customer communication in 2020

Brent Haumann 23 Dec 2019

Customers can now contact Makro directly via WhatsApp
Retail
Customers can now contact Makro directly via WhatsApp

5 Dec 2019

#BizTrends2020: Emergent security and intelligent marketing
ICT
#BizTrends2020: Emergent security and intelligent marketing

Henk Olivier 8 Jan 2020

281 billion and counting: Email is here to stay and it's a good thing
Marketing & Media
281 billion and counting: Email is here to stay and it's a good thing

Jason Liebenberg 28 Nov 2019

Ross Sibbald
Finance
Here's what insurers need to know about communicating with their clients

Ross Sibbald 20 Sep 2019

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