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Mystery shopping results now delivered in 24 to 48 hours by BMi Research
A global trend – and one which has been accelerating in recent years – is pressure to deliver real time data and research results. In a first for the local market, BMi Research now delivers instore mystery shopping research results within 24 to 48 hours via its new In-Cart-Nito online platform. 15 Feb 2024 Read more

BMi Research assesses the impact of load shedding on meals
How is load shedding affecting South Africans' eating behaviours and their meal choices? This is the question BMi Research is asking in its thought-provoking new survey that attempts to understand one of the more significant personal impacts of South Africa's power crisis. 27 Sep 2023 Read more

Surprising factors spur growth in bottled water
BMi Research's latest quantification study has shown a dramatic increase in demand for bottled water, finding that packaged water demand volume grew by 14.2% in 2022 compared to 2021. The packaged water category was also valued at 17.4% higher than the value achieved in 2021. 18 Sep 2023 Read more

Mystery shopping results now delivered in 24-48 hours by BMi Research
A global trend - and one which has been accelerating in recent years - is pressure to deliver real time data and research results. In a first for the local market, BMi Research now delivers mystery shopping research results in 24 to 48 hours in the form of a digital dashboard. 20 Jul 2023 Read more

Instant coffee still South Africa's favourite
The latest findings from BMi Research's March 2023 coffee report show that the coffee industry has continued to perform positively since 2020, when volumes dropped due to the lockdowns meant to curb the spread of Covid-19. 13 Jul 2023 Read more

Load shedding leaves SA's pie industry cold
The humble pie, whether procured from the corner café or most exclusive bakery, remains one of South Africa's most popular fast foods. Yet load shedding is threatening this industry, severely curbing its growth and putting pressure on already strained manufacturers. 17 May 2023 Read more

BMi Research appoints Dian Kapp to boost automation
BMi Research has recently appointed Dian Kapp as pricing solutions manager. The appointment aligns with the future direction BMi Research is taking. That future lies in the automation of research enveloped in an information, big data, augmented reality, online and digital age. 14 Feb 2023 Read more

What's brewing? The current state of SA's coffee industry
South Africa's coffee sector took a huge knock in 2020, as lockdown forced food service outlets to close, and dwindling disposable income saw premium coffee products swapped out for more affordable alternatives. While prospects are looking up for the industry, recovery has not gone as expected. 13 Dec 2022 Read more

Covid pandemic shifts consumer demand for dairy-based beverages
Growing consumer demand for nutritionally-rich and convenient beverages that are thought to boost overall health is a major factor driving the dairy drinks market in South Africa. At the same time the value-add or plant-based component of dairy products is outpacing that growth with lactose intolerance being cited as the key driver of this beverage trend. 7 Dec 2022 Read more

Innovative, new school research tool assesses learner, parent satisfaction
Increasing pressure on schools to retain existing learners and attract new ones in South Africa's highly competitive educational sector, is compelling institutions to measure learner and parent satisfaction. In response to this pressing need, BMi Research has developed a new school satisfaction measurement tool for high-performing public and private schools. 9 Nov 2022 Read more

Pie category expected to continue to experience constraints
Although Covid-19 restrictions have been lifted and the pie category has seen some recovery, since the 15-20% decline in 2020, sales volumes are yet to recover to pre-pandemic levels. 29 Jun 2022 Read more

BMi Research plots new strategic direction
Agility, interconnected data and actionable research insights are the standards for effective marketing research. Done correctly, this guarantees clients a tactical competitive advantage over competitors. As such, this approach has become a hallmark of BMi Research. 24 May 2022 Read more

Shift in market factors impact negatively on demand planning ability
The last two years have been particularly challenging for the South African economy. Lockdowns imposed to limit and alleviate pressure on healthcare facilities and healthcare workers had the unintended consequence of causing economic turmoil. 30 Mar 2022 Read more

Pet food and pet care categories surprisingly resilient during pandemic
Despite the fact that many retail categories saw large sales decline during the Covid-19 pandemic, one category to buck this trend was the pet food and pet care categories which saw only a small decline in 2020 compared to the same period in 2019, reveals a recently released BMi Research report. 8 Feb 2022 Read more

The glass half empty: major declines in SA's alcoholic sector in 2020
The national lockdown enforced in South Africa as part of the country's efforts to manage the Covid-19 pandemic delivered a severe blow to the alcoholic sector in 2020, sending production volumes into a negative spiral and entirely debilitating certain sections of the market. 15 Dec 2021 Read more

Energy drinks buck beverage category trend to record sales growth in 2020
The impact of the Covid-19 pandemic in 2020 had a negative impact on overall beverage sales in South Africa as reduced household income saw consumers more focused on buying essential food items than beverages. 8 Dec 2021 Read more

Covid-19 pandemic shifts consumer demand for dairy products
The Covid-19 pandemic has resulted both in shifts in consumer demand for dairy products as well as changed consumer purchase habits with fewer customers in-store and consumers favouring garage forecourts given their convenience. As a result, garage forecourts have adjusted their product mix to ensure a more balanced offering between immediate consumption and future consumption pack alternatives. 7 Sep 2021 Read more

BMi Research appoints new CEO and COO
BMi Research has appointed Jenni-Ruth Coggin as its new chief executive officer and Cindi Collett as chief operating officer. 19 Aug 2021 Read more

Local e-commerce sites need to up their game if they hope to retain customer loyalty
There is no question that the Covid-19 pandemic has accelerated the trend towards online shopping even in South Africa where the uptake of e-commerce has traditionally lagged global trends. Last year, Nielsen reported that online shopping jumped from 9% to 44% in South Africa. 26 May 2021 Read more

Online retailers continue to face challenges that undermine the customer experience
A study evaluating the consumer experience of online shoppers has highlighted the challenges that continue to face online retailers including ensuring sufficient stock, transaction and delivery issues and unclear refund practices. 23 Mar 2021 Read more


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