A new recruit to Rawson Rentals, Lorraine-Marie Dellbridge, has been brought on board to manage this and other aspects of the new division. "We believe that by examining and analysing all complaints, calls and enquiries we put ourselves in a position to educate and enlighten all our staff and associates," says Wayne Albutt, national manager for Rawson Rentals.
A scrutiny of the queries and complaints that come in has shown that most people in the rental field lack information and need ongoing updates to help keep them abreast of property legislation affecting rental deals of all kinds.
Albutt says that, using the information they have obtained and carrying out their own research, Rawson Rentals are now writing a weekly Training Note which is e-mailed to all rental franchisees and agents and can be shared with any member of the public who is interested in these matters.
Some of the questions and complaints that Rawson Rentals receives are: