Quality Assurance Manager

• To plan, control, update and maintain the quality control system and the quality assurance system.
• Ensure that records are established and maintained to provide evidence that the system is being followed and all records are in place for identification, storage, retrieval and disposition of records.
• Investigate customer complaints and non-conformance issues.
• Collect and compile statistical quality data.
• Analyse data to identify areas for improvement in the quality system.
• Coordinate and support on-site audits conducted by external providers.
• Evaluate audit findings and implement appropriate corrective actions
• Establish internal audit program, conduct audits and compile reports on audits
• Audit Reporting
• Establish workflow systems, benchmarks
• Perform root cause analysis on non-conforming products and produce internal and external non-conformance reports.
• Inform Directors of any quality issues arising by producing and sending a monthly report on quality issues that track and trend and also on audits scheduled and completed etc.
• Perform general duties.

• A recognised tertiary qualification in quality assurance
• Strong knowledge of Good Manufacturing Practices
• Additional skills: auditing, report writing, troubleshooting, trending and researching
• Ability to plan, organise, lead and control team functions effectively
• Microsoft Office literacy (MS Word/Excel/Outlook/PowerPoint)
• Ability to communicate at a senior level with directors, managers and customers
• High level verbal and non-verbal communication skills, organisational and time management skills