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South Africa

Results for Interactive+Voice+Response

News

How digital tools can help farmers in Africa fight climate change - study
Agriculture
How digital tools can help farmers in Africa fight climate change - study

8 Nov 2022

Source: Pula Advisors.
Finance
Closing the gender gap in digital microinsurance among women smallholders in Africa

Katja Hamilton 18 Nov 2022

How leveraging technology can help African farmers weather climate change
Agriculture
How leveraging technology can help African farmers weather climate change

5 Apr 2022

Clickatell launches Chat Desk to shake up the $1.3tn call centre industry
ICT
Clickatell launches Chat Desk to shake up the $1.3tn call centre industry

Issued by Semaphore Communications 21 Jul 2020

Clickatell responds to Covid-19 with FAQ response solution
ICT
Clickatell responds to Covid-19 with FAQ response solution

8 May 2020

Are contact centres soft targets for stealing your personal data?
ICT
Are contact centres soft targets for stealing your personal data?

26 Sep 2019

How digital technologies can help Africa's smallholder farmers
Agriculture
How digital technologies can help Africa's smallholder farmers

15 Jul 2019

The customer is king, and a service culture is his queen
Tourism & Travel
The customer is king, and a service culture is his queen

André Mack 1 Jul 2019

Voice interfaces are coming of age
ICT
Voice interfaces are coming of age

Ernst Wittmann 14 Jun 2019

Marketing & Media
Knowledge and emotion are central to the service industry

Issued by Ask Afrika 18 Oct 2018

Getting to know Marco Broccardo, CEO of Eurocom
Marketing & Media
Getting to know Marco Broccardo, CEO of Eurocom

Issued by Bizcommunity.com 25 Apr 2013

Image Source:
Agriculture
CGIAR wants to build a big data platform and innovate with startups to help smallholder farmers

11 Oct 2017

AI is already here - we just call them Transformers!
Marketing & Media
AI is already here - we just call them Transformers!

Mareli Smit 4 Oct 2017

Seven keys to successful self-service
Retail
Seven keys to successful self-service

Jan Kühn 28 Feb 2017

Picture:
Retail
Customer engagement software revolutionises Mr Price Group's operations, delivers ROI

27 Sep 2016

Etisalat partners to launch special SMS midwife service
Marketing & Media
Etisalat partners to launch special SMS midwife service

14 Sep 2016

Are SA passengers ready for self-service technologies?
Tourism & Travel
Are SA passengers ready for self-service technologies?

11 Jul 2016

Virtual concierge at dozen Radisson Blu hotels
Marketing & Media
Virtual concierge at dozen Radisson Blu hotels

5 Jul 2016

Is your contact centre a brand building or grudge centre?
ICT
Is your contact centre a brand building or grudge centre?

17 May 2016

Visual IVR can transform the service experience
ICT
Visual IVR can transform the service experience

26 Apr 2016

Common IVR mistakes SA companies make
ICT
Common IVR mistakes SA companies make

20 Aug 2015

Improving contact centre productivity with text to speech and voice biometrics features
ICT
Improving contact centre productivity with text to speech and voice biometrics features

30 Jun 2015

Africa leads mobile money boom
Marketing & Media
Africa leads mobile money boom

25 Jun 2015

Jed Hewson
ICT
Are machines the contact centre agents of the future?

Jed Hewson 26 Feb 2015

Customer relationships in a multifaceted mobile society
ICT
Customer relationships in a multifaceted mobile society

9 Feb 2015

Ugandan joint venture wins U.S. $1m
Marketing & Media
Ugandan joint venture wins U.S. $1m

4 Feb 2015

[MRMW] The how, why and what of best using mobile for marketing in Africa
Marketing & Media
[MRMW] The how, why and what of best using mobile for marketing in Africa

Leigh Andrews 11 Nov 2014

New app aims to simplify the absenteeism reporting process
HR & Management
New app aims to simplify the absenteeism reporting process

1 Sep 2014

Companies adopt wireless application services
ICT
Companies adopt wireless application services

19 Jun 2014

Findings of Interactive Intelligence global customer service survey released
ICT
Findings of Interactive Intelligence global customer service survey released

11 Jun 2014

Second annual global customer service survey: The findings
Marketing & Media
Second annual global customer service survey: The findings

10 Jun 2014

List management strategies maximise debt collection
Finance
List management strategies maximise debt collection

27 Feb 2014

Aggrey Maposa
Marketing & Media
Mobile tech to transform consumer research

Aggrey Maposa 17 Jan 2014

South Africans not keen on self-service channels
Retail
South Africans not keen on self-service channels

7 Jun 2013

Al Jazeera uses IVR technology to cover Kenya elections
Marketing & Media
Al Jazeera uses IVR technology to cover Kenya elections

13 Mar 2013

Etisalat wins NCC Awards for service, customer care
Marketing & Media
Etisalat wins NCC Awards for service, customer care

19 Nov 2012

Retail
Virtual call centres open up possibilities for SMEs

25 Apr 2012

Smartphones are opening a new self-service market
ICT
Smartphones are opening a new self-service market

29 Mar 2012

Marketing & Media
Customer service: To automate or not to automate...

Marie Yossava, Issued by Grapevine Communications 8 Mar 2012

Retail
Interactive Voice Response improves banks' calling volume

10 Aug 2011

VoIP will kill the analogue star
ICT
VoIP will kill the analogue star

George Golding 3 Aug 2011

New version of US consumer best practices for cross-carrier mobile content services
Marketing & Media
New version of US consumer best practices for cross-carrier mobile content services

28 Mar 2011

Healthcare
Enhanced ICT portal for disabled persons boasts improved usability

Issued by CSIR Communication 22 Oct 2008

Marketing & Media
Revised cross-carrier mobile marketing best practices

14 Jul 2008

Retail
Self-service becoming a business imperative for SA utilities

John Ziniades 26 May 2008

Marketing & Media
Call centre up and running for voter registration

30 Aug 2005

Marketing & Media
SA provides radio product for US

4 Aug 2005

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