Loyalty and Rewards Specialist
| Remuneration: | cost-to-company |
| Location: | Durban |
| Job level: | Mid/Senior |
| Type: | Permanent |
| Company: | Ad Talent Africa |
We are a fast-paced organisation with a collaborative and dynamic environment. Marketing is central to driving growth, engagement and retention across multiple products and services.
Who are we looking for: Loyalty and Rewards Specialist who will be responsible for designing, implementing and optimising loyalty and rewards initiatives that drive customer engagement and retention. This role focuses on creating data-driven, CRM-based reward programmes and campaigns that enhance the customer journey, encourage repeat activity and build long-term loyalty.
What will you do:
- Build and optimise CRM-led loyalty and rewards programmes
- Drive retention through smart lifecycle journeys
- Track performance, ROI and continuously optimise
- Collaborate with Marketing, Product and Data teams
What will you need:
- 3-5 years’ experience in Marketing and Operations/Admin
- Strong CRM, analytics and collaboration skill
- Campaign creation
- Campaign management
- Campaign tracking
- Data trends
- Marketing
- SAP customer relationship management (CRM)
See also: Specialist