Retail Cash Management Field Technician

Job description

About Shop2Shop

The ability to make a payment quickly and at a low cost is an underestimated bedrock of our economy in South Africa. Payments are the
financial lifeline of every business and individual. We are on a mission to help entrepreneurs participate and prosper in the digital
economy by solving their payment challenges.
When you join Shop2Shop, you join a team of people driven by a shared purpose for why we do what we do every day. The experience of collaboration across teams will be unrivalled. The feeling of belonging to a talented team of people will make this your last career stop.
You will find a stimulating and challenging smorgasbord of problems to solve with the aim of supporting entrepreneurs in South Africa.

Purpose of role:

As a Retail Cash Management Field Technician, you are the face of Shop2Shop’s technical support in the field — ensuring our safes and Tap2Pay devices are fully operational, well-maintained, and meet customer expectations. You play a critical role in maintaining customer trust and satisfaction by delivering on-the-ground service, training, and preventative maintenance across your allocated region.

You’ll thrive in this role if…

• You enjoy being on the road and working independently with customers
• You take pride in delivering hands-on, technical solutions that directly impact customer experience
• You’re a natural problem-solver who stays calm under pressure
• You’re organised, proactive, and reliable when it comes to planning and execution
• You have a customer-first mindset and build relationships easily
• You’re comfortable with physical work and navigating technical installations

What you’ll do…

On-site technical service and support

• Respond to field service requests and perform installations, repairs, and preventative maintenance
• Diagnose and resolve technical issues on safes and Tap2Pay devices
• Perform regular inspections to ensure operational standards are met
• Provide customer training and support to ensure proper use and confidence in devices
• Log and escalate complex technical issues for internal troubleshooting

Planning, logistics and documentation

• Plan daily and weekly field visits efficiently, ensuring optimal route and time management
• Maintain accurate service logs, inspection reports, and update internal systems with key site data
• Collect and deliver safe keys when required
• Coordinate with third-party maintenance providers to ensure service-level compliance

Customer relationships

• Build strong, trust-based relationships with customers by being reliable, informative, and responsive
• Gather customer feedback and share insights with internal teams to improve device usage and service delivery

 

Requirements

• Matric (grade 12) certificate
• Valid driver’s licence and access to a reliable vehicle
• 1–2 years in a technical field support, hardware servicing, or operations environment
• Experience in route planning and managing service visits
• Comfortable with physical work and working independently

Posted on 15 Apr 17:28, Closing date 14 Jun