Print Store Customer Liaison

Job description

The Customer Services person will help customers and clients, both in-person and via online and digital platforms, to answer questions relating to product and services and take and process orders.  This role will include the physical operation of printing equipment/machinery, some administration assistance and, some basic design and layout work.   

Duties, tasks and functions of the position include but are not limited to:

Answering calls and emails and directing the outcome of these appropriately

1. Assisting with basic design work
2. Assisting in processing and taking orders and instructions for client work
3. Assisting and directing walk-in customers, deliveries and collections
4. Assisting with basic administration
5. Assisting with the physical machine operation for printing processes
6. Any other reasonable work-related instruction, role or task

Computer literacy:

• Familiar with the Windows operating system.
• Able to work with MS Office or Office 365 packages such as Word, Excel and PowerPoint.
• Any experience with Industry-Standard design packages (CorelDRAW, Adobe Suite or similar) would be an advantage, but not essential.
• Any experience with laser printers, large-format printers or bindery equipment would be an advantage, but not essential.

People skills:

• Able to work as part of a team.
• Good communication skills.
• Comfortable dealing with the public both in person and telephonically.

Posted on 04 Mar 12:39, Closing date 3 May