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South Africa

Results for CLEVVA

News

Talking to chatbots sucks, but it doesn’t have to
Retail
Talking to chatbots sucks, but it doesn’t have to

Ryan Falkenberg 17 Jan 2024

How can banks turn stressful Black Fridays into a customer service win?
Retail
How can banks turn stressful Black Fridays into a customer service win?

Ryan Falkenberg 21 Nov 2023

3 things virtual agents can tell you about your business
Retail
3 things virtual agents can tell you about your business

Ryan Falkenberg 2 Nov 2023

Is your business taking the wrong approach to urgent customer conversations?
Retail
Is your business taking the wrong approach to urgent customer conversations?

Ryan Falkenberg 20 Oct 2023

Will ChatGPT kill the customer service agent?
ICT
Will ChatGPT kill the customer service agent?

Ryan Falkenberg 6 Feb 2023

SMEs in JSE's first acceleration development programme raise nearly R1bn
Entrepreneurship
SMEs in JSE's first acceleration development programme raise nearly R1bn

20 Dec 2022

Chatbots are evolving - here's what you need to know
ICT
Chatbots are evolving - here's what you need to know

Ryan Falkenberg 5 Apr 2022

Adding expertise to self-service automation
ICT
Adding expertise to self-service automation

Issued by Blue Prism 5 Aug 2021

Ryan Falkenberg, co-CEO at Clevva | Image Supplied.
Retail
Why companies struggle with digital self-service

Ryan Falkenberg 2 Aug 2021

Your customers don't want to talk to a human, help them help themselves
Retail
Your customers don't want to talk to a human, help them help themselves

Ryan Falkenberg 9 Jul 2021

Digital workers, AI will not lead to job replacement in SA's call centre market
ICT
Digital workers, AI will not lead to job replacement in SA's call centre market

Ryan Falkenberg 23 Nov 2020

How digital experts are filling the customer service gap
ICT
How digital experts are filling the customer service gap

Ryan Falkenberg 30 Oct 2020

How to make chatbots work for you
ICT
How to make chatbots work for you

Ryan Falkenberg 20 Oct 2020

What we learned building a digital sales expert for a major bank
ICT
What we learned building a digital sales expert for a major bank

Ryan Falkenberg 15 Sep 2020

How Covid-19 is driving digital transformation
ICT
How Covid-19 is driving digital transformation

23 Jun 2020

5 reasons your business needs IPA
ICT
5 reasons your business needs IPA

Ryan Falkenberg 25 Feb 2020

The rise of the digital co-worker
ICT
The rise of the digital co-worker

Ryan Falkenberg 16 Oct 2019

5 digital workers coming to a desk near you...
HR & Management
5 digital workers coming to a desk near you...

Ryan Falkenberg 8 Oct 2019

New technologies can be a force for good in Africa if they're developed from the ground
ESG & Sustainability
New technologies can be a force for good in Africa if they're developed from the ground

Roland Benedikter 30 Aug 2019

What CX can learn from the taxi industry
ICT
What CX can learn from the taxi industry

Ryan Falkenberg 22 Jul 2019

It's time to embrace Customer Support Chatbot 2.0
ICT
It's time to embrace Customer Support Chatbot 2.0

Ryan Falkenberg 11 Jun 2019

How AI can, and can't, improve your customer experience
ICT
How AI can, and can't, improve your customer experience

Ryan Falkenberg 7 May 2019

Artificial intelligence expo comes to South Africa
ICT
Artificial intelligence expo comes to South Africa

30 Jan 2018

Invitation to enter for Gartner's Aspiring Innovators Programme
ICT
Invitation to enter for Gartner's Aspiring Innovators Programme

4 Feb 2016

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