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E-commerce Web Developer Cape Town

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E-commerce in South Africa - a growing movement

By Anna Malczyk and Lyndi Lawson-Smith

23 Nov 2015

E-commerce in South Africa faces many challenges. From the consumer perspective, these include reluctance to pay delivery costs, confusion around payment and the need for a credit card, security, and the ability to return items or get money refunded.

E-commerce in South Africa - a growing movement

The reality from the e-commerce providers' perspective is that many of their sites are inadequate in addressing these issues, but also add the burden of poor usability. Given that many major retailers haven't yet gotten this right, there is little example for small business owners and entrepreneurs to follow.