Shehnaz Somers, Santam's head of commercial lines underwriting, says while stores selling cellphones, jewellery and high-value electronic goods seem to be the current target, robbers have also demanded that shoppers hand over handbags, jewellery or car keys. "There have been reports that get-away cars are in high demand following a store robbery, so shoppers are urged to be extra vigilant when leaving parking areas and always be on the lookout for any suspicious activity."
Recommendations
"As difficult as it may be, stay calm, don't make eye contact, don't act aggressively and follow their instructions at all times."
It is also a good idea to decide how and where you and your friends or family will reunite in the event of a robbery, if you are in a different part of the shopping mall. Bear in mind you may be without your cellphone.
Somers says management teams at most shopping malls are working with the SAPS and BAC to reassess security measures to ensure shoppers' safety. Through the South African Insurance Association (SAIA), Santam is working with BAC and mall management and retailers to address the issue from an insurance perspective.
"Retailers are urged to ensure that their businesses are protected with adequate insurance, including public liability insurance. We've noted that underinsurance is still common among South African small businesses and unforeseen setbacks, especially over the festive season, could cost business owners dearly," she concludes.
